Claims Team Lead - Gadget & Warranty

Ready for a bigger claims role, but your current company is holding you back? We’re looking for a Gadget & Warranty Claims Team Lead to join ClaimSorted. This role is ideal for either:

• an existing Claims Lead who wants to move faster, or
• a strong Claims Handler who is ready to step up into leadership.

We are not looking for tenure for the sake of it. We are looking for people with talent, ambition, work ethic, and the drive to build a real career. If you join us, we will give you the training and support to become the best Team Lead possible - from people management to performance management, data, quality, and capacity planning. Our goal is to help you become one of the best claims leaders of the future.

About ClaimSorted: ClaimSorted is a Third-Party Administrator (TPA) that manages insurance claims end to end on behalf of insurers, in a ~$200B industry. We combine a high-performing claims team with an AI-enabled platform to deliver claims up to 3x faster, with better service and better economics for insurers. We’re backed by Y Combinator, Atomico, and Eurazeo, have raised $16M+, and already manage claims for 30+ insurers across more than $200M in insurance premiums.

What you’ll do:

• Lead and line-manage a team of Claims Handlers
• Drive performance across quality, productivity, and customer satisfaction
• Manage workflow allocation and team capacity
• Review claims quality and coach team members to improve
• Maintain oversight of the claims portfolio and escalate risks early
• Attend client meetings as a claims expert
• Personally handle a small portfolio of claims to stay technically sharp

What we’re looking for:

• Based in the UK or Ireland with work authorisation
• 3+ years of gadget, warranty, or consumer electronics claims experience
• Strong organisation and ability to prioritise independently
• Comfortable using data to make decisions
• Team-oriented, hardworking, and ambitious
• Experience leading, mentoring, or coaching others is a plus
• Startup or high-growth experience is a plus

Why join us: This is a chance to grow faster than you would at a traditional insurer or claims business. You’ll get real responsibility, real training, and the opportunity to build your career in a high-performance environment that rewards talent and hard work. If you’re ready to step up, work hard, and build a career in claims leadership, we’d love to hear from you.

Our Values:

• Move Fast – Act decisively, iterate quickly, optimise for momentum.
• Always Overdeliver – We exceed expectations in everything we do.
• Think Customer-First, Always – The customer experience drives every decision.
• Challenge the Status Quo – We innovate relentlessly and never settle for ‘good enough.’
• Say It How It Is – Transparency and direct communication build trust.

Compensation & Benefits:

• Competitive salary beyond the industry standard
• Quarterly performance bonus: up to 15% of quarterly salary
• Equity participation: stock options as an early-stage team member
• Health insurance
• Pension contributions
• 28 days annual leave
• Accelerated promotion track in a high-growth environment