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For Companies At a Glance
- Tasks: Manage insurance claims from start to finish while providing top-notch customer support.
- Company: Join ClaimSorted, an innovative InsurTech backed by Y Combinator, transforming the claims process.
- Benefits: Enjoy remote work options, generous leave, health insurance, and a training budget.
- Why this job: Be part of a passionate team solving real problems and shaping company culture in a fast-growing startup.
- Qualifications: 2+ years in property claims with strong communication skills and a passion for customer service.
- Other info: Work closely with founders and help build a dynamic engineering team.
The predicted salary is between 36000 - 60000 £ per year.
About ClaimSorted
ClaimSorted is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making coverage decisions and issuing payments. Our Founders previously built an insurance company and bring firsthand experience with the challenges in this space. We are backed by Y Combinator and are growing rapidly, with a strong pipeline of customers that includes some of the largest insurance companies in the world.
What we are looking for
We are looking for talented individuals to join our expanding claims department. This is an exciting opportunity to join a highly experienced and expert team, who are at the heart of our business. Our ideal candidate will have experience managing property / gadget / warranty claims. We are looking for someone who can balance robust indemnity management alongside superb customer service. We love people who are passionate about the customer.
Responsibilities
- Manage a portfolio of insurance claims from notification to closure
- Communicate with the customer and other third parties to gather all required information for the claim
- Support the customer effectively and with empathy throughout the claim experience
- Investigate claim details against the policy coverage and follow all claim processing guidelines
- Make accurate coverage decisions
- Provide a fast and easy claims experience, always meeting service level requirements
- Maintain a strong level of knowledge of your insurance products
- Support your team and the wider business to meet our customer and business needs
Skills and Experience required
- 2+ years experience managing property / gadget / warranty claims
- Knowledge of the fundamentals of insurance
- Ability to interpret and apply insurance policy wordings
- Strong verbal and written communication skills, including excellent listening skills
- A passion for delivering 5-star customer service
- Ability to support process improvement initiatives to continuously improve claims processes
- A team player, always willing to support colleagues for the benefit of the customer and business
- Strong attention to detail
- Desire to learn new products and skills - we are always learning!
Perks
- Generous, transparent compensation & equity
- 30 days of remote work abroad annually
- 28 days of leave annually
- Health Insurance
- Training budget
- Company offsites
- Be part of a passionate team solving hard problems
- Work closely with founders and learn how to scale a startup from 0 to 1.
- Help build the engineering team and shape the company culture of a YC-backed startup
Our mission
Transform every insurance claim into a fair and positive experience.
Our values
- Customer, Customer, Customer: Put customers first
- Question the Status Quo: Embrace curiosity and continuously challenge the norm
- Embrace Risk: Take bold risks and move quickly
- Get It Done: Commit fully and take accountability
- Build Together: Be direct, but supportive
Claims Handler - Property employer: ClaimSorted
Contact Detail:
ClaimSorted Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Property
✨Tip Number 1
Familiarise yourself with the latest trends in InsurTech and how AI is transforming the claims process. This knowledge will not only impress during interviews but also show your genuine interest in the industry.
✨Tip Number 2
Network with professionals in the insurance and claims handling sectors. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at ClaimSorted.
✨Tip Number 3
Prepare to discuss specific examples from your past experience managing property claims. Highlight how you balanced customer service with indemnity management, as this aligns perfectly with what ClaimSorted values.
✨Tip Number 4
Showcase your passion for customer service by sharing stories of how you've gone above and beyond for clients in previous roles. ClaimSorted prioritises a customer-first approach, so demonstrating this trait will set you apart.
We think you need these skills to ace Claims Handler - Property
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience managing property, gadget, or warranty claims. Use specific examples that demonstrate your ability to balance indemnity management with excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the insurance industry. Mention how your skills align with ClaimSorted's mission to transform the claims experience.
Highlight Relevant Skills: In your application, emphasise your strong verbal and written communication skills, attention to detail, and ability to interpret insurance policy wordings. These are crucial for the Claims Handler role.
Show Enthusiasm for Learning: Express your desire to learn new products and skills in your application. ClaimSorted values continuous improvement, so mentioning your willingness to grow will resonate well with them.
How to prepare for a job interview at ClaimSorted
✨Show Your Passion for Customer Service
Since ClaimSorted values customer experience highly, be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your empathy and problem-solving skills.
✨Demonstrate Your Knowledge of Insurance
Brush up on the fundamentals of insurance, especially regarding property claims. Be ready to discuss how you interpret policy wordings and make coverage decisions, as this will show your expertise in the field.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle various claim situations. Think of specific instances where you managed a claim from start to finish, focusing on your decision-making process and communication with customers.
✨Emphasise Team Collaboration
ClaimSorted is looking for team players. Be ready to discuss how you've supported colleagues in the past and contributed to a positive team environment, showcasing your willingness to collaborate for the benefit of the customer.
