Claims Handler - Pet - with APA/CIP Qualification (UK/IRL)

Ready to grow your claims career faster than the traditional industry allows? We’re looking for a Travel Claims Handler to join ClaimSorted. This role is ideal for:

• A Claims Handler who wants to build their career at a company that rewards performance, not tenure.
• Someone with 6+ months of claims experience who is hungry to learn and grow fast.

We are not looking for tenure for the sake of it. We are looking for people with talent, ambition, work ethic, and the drive to build a real career. If you join us, we will give you the training and support to become the best Claims Handler possible - from people management to performance management, data, quality, and capacity planning. Our goal is to help you become one of the best claims leaders of the future.

About ClaimSorted: ClaimSorted is a Third-Party Administrator (TPA) that manages insurance claims end to end on behalf of insurers, in a ~$200B industry. We combine a high-performing claims team with an AI-enabled platform to deliver claims up to 3x faster, with better service and better economics for insurers. We’re backed by Y Combinator, Atomico, and Eurazeo, have raised $16M+, and already manage claims for 30+ insurers across more than $200M in insurance premiums.

What you’ll do:

• Handle claims end to end: from first notification of loss through to settlement.
• Communicate with policyholders throughout the claims journey, ensuring a clear and positive experience.
• Review documentation, verify coverage, and assess liability accurately.
• Set appropriate reserves and manage claims within your authority.
• Identify potential fraud indicators and escalate appropriately.
• Maintain accurate and thorough claims records for audit and compliance.
• Contribute to continuous improvement by flagging process inefficiencies.

What we’re looking for:

• Based in the UK or Ireland with work authorisation.
• 6+ months of pet claims experience or 12+ months veterinary experience and must be APA or CIP qualified.
• Fluency in Spanish or Italian is a strong plus.
• Strong organisation and ability to prioritise independently.
• Comfortable using data to make decisions.
• Team-oriented, hardworking, and ambitious.
• Experience leading, mentoring, or coaching others is a plus.
• Startup or high-growth experience is a plus.

Why join us: This is a chance to grow faster than you would at a traditional insurer or claims business. You’ll get real responsibility, real training, and the opportunity to build your career in a high-performance environment that rewards talent and hard work. If you’re ready to step up, work hard, and build a career in claims, we’d love to hear from you.

Our Values:

• Move Fast – Act decisively, iterate quickly, optimise for momentum.
• Always Overdeliver – We exceed expectations in everything we do.
• Think Customer-First, Always – The customer experience drives every decision.
• Challenge the Status Quo – We innovate relentlessly and never settle for ‘good enough.’
• Say It How It Is – Transparency and direct communication build trust.

Compensation & Benefits:

• Competitive salary beyond the industry standard.
• Quarterly performance bonus: up to 15% of quarterly salary.
• Equity participation: stock options as an early-stage team member.
• Health insurance.
• Pension contributions.
• 28 days annual leave.
• Accelerated promotion track in a high-growth environment.