Swansea, United Kingdom | Posted on 12/11/2026
We are recruiting for a Claims Business Manager on behalf ofa leading global specialty insurer.
TheClaims Business Manager willlead the oversight and optimisation of Delegated Claims Authority (DCA) arrangements,ensuring delivery of high-quality customer outcomes, strong financial performance, regulatorycompliance and contractual adherence.
Key Responsibilities
- Owning the performance framework, ensuring delivery against contractual commitments, service standards, regulatory obligations and customer outcomes.
- Supporting the implementation of new delegated claims propositions and business initiatives, from concept through to operational delivery and business-as-usual management.
- Championing technical excellence and best practice across delegated claims, working with subject matter experts to ensure consistent claims strategy and standards.
- Providing strategic oversight of claims performance through management information, identifying trends, risks and improvement opportunities across operational and financial metrics.
- Monitoring and challenging DCA performance against agreed KPIs, including claims frequency, severity, indemnity spend and customer service, assessing loss ratio impacts and recommending corrective action.
- Providing monthly DCA performance analysis and reporting to management committees, translating operational and financial data into actionable insights.
- Working collaboratively, overseeing delegated authority performance and ensuring audit findings are addressed and tracked.
- Supporting the commercial management of DCA contracts, providing performance insights to inform negotiations, renewals, supplier selection and partnership strategies.
Key Requirements
Product Knowledge
- Understanding of the business portfolio and knowledge of all products and classes ofbusiness.
- Full knowledge of Service Provider product offerings.
Technical Knowledge
- Generic motor insurance policy
- Landmark legislation and court decisions as they relate to motor insurance practice
- Vehicle repair market
- Third party market
- Contract structures
- Commercial structures.
- Regulatory requirements
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Claims Business Manager in Swansea employer: Claims Recruitment Services
As a leading Lloyd's Syndicate based in London, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities, mentorship programmes, and the chance to work with cutting-edge technologies like generative AI and cloud-based machine learning. Join us to be part of a forward-thinking team where your contributions directly impact underwriting profitability and efficiency in a supportive and engaging environment.
Contact Details:
Claims Recruitment Services Recruitment Team
