At a Glance
- Tasks: Lead the transformation of claims processes using automation and AI technologies.
- Company: Join one of the UK's largest insurance organisations driving digital change.
- Benefits: Competitive salary, career growth, and the chance to shape the future of claims.
- Other info: Exciting opportunity to work with C-suite stakeholders and drive meaningful change.
- Why this job: Be at the forefront of innovation in insurance and make a real impact.
- Qualifications: 5+ years in claims with strong product ownership and agile experience.
The predicted salary is between 63000 - 77000 £ per year.
- Milton Keynes, United Kingdom | Posted on 10/08/2026
- We are recruiting for a
Product Owner (Claims) on behalfofone of the UK's largest insurance-led organisations, providing criticalfinancial protection to consumers across a major national industry.
Thebusiness is partway through a large-scale digital transformation, modernisingits core platforms and ways of working to deliver a faster, smarter claimsexperience.
This role sits right at the centre of that change, workingalongside major transformation partners and cross-functional digital teams.
The successful candidate will own the end-to-end claimsproduct roadmap and drive continuous improvement within an agreed changebudget, balancing near-term system stabilisation with a multi-year roadmaptowards automation, AI-assisted decision making and straight-through processing(STP) for low-complexity claims.
This is a senior, hands-on role that calls fora strong insurance background, covering policies, claims triage, frauddetection and indemnity settlement, paired with genuine curiosity and a bias towardscontinuous improvement.
Key Responsibilities
- Working with the Consumer Experience Director and Claims Director to define the claimsproduct vision and roadmap, translating business strategy into aprioritised backlog.
- Setting andcommunicating a phased STP strategy with clear milestones and successmetrics, and tracking product-level performance against them.
- Playing a leading rolein the transformation programme, including helping design new operatingmodels and embedding good product practice within the team.
- Maintaining a single, transparent, prioritised backlog as the primary intake point for changerequests and improvement ideas, ensuring documentation is complete and fitfor ongoing continuous improvement.
- Supporting thestructured handover of knowledge, products and delivery ownership from thecurrent Claims system programme into BAU, including planning for retentionand succession within a long-tenured, highly experienced team.
- Identifying andprioritising automation opportunities across the claims lifecycle, andarticulating trade-offs between cost, scope, sequencing, value anddelivery capacity to support decision-making.
- Co-ordinating deliveryacross IT teams within an agile, matrix-managed environment, agreeingclear goals for each delivery cycle and aligning product priorities withavailable capacity and wider IT priorities.
- Ensuring strong productgovernance throughout, particularly as AI capabilities are integrated intoclaims processes.
- Overseeing testing, datamigration and cutover planning for legacy-to-new platform transitions.
- Key Requirements
- Demonstrable Product Owner experience in a digital/IT environment within insurance, ideally ata senior level with 5+ years in claims.
- Confident in presentingto and influencing C-suite stakeholders.
- Solid understanding ofautomation technologies and working knowledge of AI/ML applications ininsurance, along with strong product governance experience.
- Experience working withdata teams to define requirements, interpret model outputs and challengeassumptions.
- Strong grounding in Agile product delivery principles, including roadmap ownership, backlogand demand management, prioritisation frameworks and value-based decisionmaking.
- Understanding of UKinsurance regulation and of governance, risk and compliance requirementsin IT delivery.
- Certified Scrum Product Owner (CSPO) or equivalent.
If you're excited by the challenge of modernising claims forone of the industry's most trusted names, and want your fingerprints on agenuine automation and AI transformation journey, we'd love to hear from you.
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Product Owner (Claims) employer: Claims Recruitment Services
Claims Recruitment Services is an excellent employer, offering a vibrant work culture in Reigate that fosters collaboration and innovation. Employees benefit from continuous growth opportunities, competitive compensation, and the chance to work on cutting-edge data products within a supportive team environment, making it a rewarding place for those passionate about data and AI.
Contact Details:
Claims Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner (Claims)
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Claims Recruitment Services). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Claims Recruitment Services. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Product Owner (Claims)
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Claims Recruitment Services.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Claims Recruitment Services. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Claims Recruitment Services
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Claims Recruitment Services to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Claims Recruitment Services, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Claims Recruitment Services's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
