At a Glance
- Tasks: Transform the non-clinical side of a dental practice and enhance patient experience.
- Company: Successful private dental practice focused on patient-centred care.
- Benefits: Part-time role with flexible days, competitive pay, and growth opportunities.
- Other info: Join a dynamic team dedicated to operational excellence and patient satisfaction.
- Why this job: Lead a team to create exceptional patient experiences and drive business growth.
- Qualifications: 3+ years in operations or management with strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
We are recruiting for a part time Business Operations Manager on behalf of a successful Private Dental Practice. The role works 3 to 4 days on site at the practice. The ideal candidate will be an ambitious, commercially minded individual who will help to transform the non-clinical side of the practice. This role combines patient experience, operational excellence, team leadership, and business growth. The goal is to become the leading patient‑centred dental practice in the area. You will own front‑of‑house operations, embed modern systems where required (including AI and automation), and deliver growth in patient numbers and overall business performance.
Key Responsibilities
- Minimum 3 years’ experience in business management, luxury hospitality, healthcare, or retail sectors with strong customer experience requirements.
- Lead and enhance the full patient journey, from initial enquiry through to retention and referrals.
- Develop and implement a premium patient experience strategy across all patient touchpoints.
- Optimise enquiry handling, booking systems, recalls, follow‑up processes, and patient communication standards.
- Improve patient satisfaction, online reviews, complaints resolution, referral generation, and treatment acceptance rates.
- Identify and drive revenue growth opportunities while supporting high standards of patient care.
- Monitor business KPIs and work with leadership on growth strategy and marketing ROI.
- Lead and develop front‑of‑house and administrative teams to deliver a high‑performing, hospitality‑level patient experience.
- Assess ROI of systems and technology investments and support team adoption of new tools.
- Lead, coach, and develop non‑clinical team members through performance management, KPI setting, and regular reviews.
- Help build a culture of accountability, engagement, and operational excellence.
Key Requirements
- Minimum 3 years’ experience in operations, business management, hospitality, healthcare, or service leadership.
- Proven track record of improving business performance and customer/patient experience.
- Strong leadership, people management, communication, and influencing skills.
- Commercially aware with a data‑driven approach to decision making.
- Experience implementing operational improvements and leading change.
- Warm, confident, and emotionally intelligent approach to leadership and team management.
Business Operations Manager - Dental Practice in Portsmouth employer: Claims Recruitment Services
Join a thriving Private Dental Practice as a Business Operations Manager, where your ambition and commercial acumen will play a pivotal role in transforming the non-clinical operations. With a focus on delivering an exceptional patient experience and fostering a culture of operational excellence, this part-time position offers a supportive work environment that values leadership and innovation. Enjoy opportunities for professional growth while contributing to the practice's mission of becoming the leading patient-centred dental provider in the area.
Contact Detail:
Claims Recruitment Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations Manager - Dental Practice in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the dental or healthcare sectors. You never know who might have a lead on that perfect Business Operations Manager role. Plus, personal recommendations can really give you an edge.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements in improving patient experiences and operational excellence. This will help you stand out during interviews and showcase your value.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers, especially around leadership and team management. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the right fit for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Business Operations Manager - Dental Practice in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Operations Manager. Highlight your experience in business management, especially in sectors like healthcare or hospitality, and showcase how you've improved customer experiences in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for our dental practice. Share specific examples of how you've led teams or implemented operational improvements that align with our goal of enhancing patient experience.
Showcase Your Leadership Skills:We want to see your leadership style! In your application, mention any experience you have in coaching and developing teams. Talk about how you've built a culture of accountability and engagement in previous roles.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Claims Recruitment Services
✨Know Your Stuff
Before the interview, dive deep into the dental practice's values and mission. Understand their approach to patient care and operational excellence. This will help you align your experience with their goals and show that you're genuinely interested in transforming their non-clinical side.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in previous roles, especially in hospitality or healthcare. Highlight specific instances where your leadership improved customer experience or operational efficiency. This will demonstrate your ability to lead and develop non-clinical team members effectively.
✨Be Data-Driven
Since the role requires a commercial mindset, come prepared with data or metrics from your past experiences. Discuss how you've used KPIs to drive growth or improve patient satisfaction. This shows that you can make informed decisions and understand the importance of monitoring business performance.
✨Emphasise Patient Experience
Think about strategies you've implemented to enhance customer journeys in previous roles. Be ready to discuss how you would develop a premium patient experience strategy for the practice. This will highlight your commitment to becoming a leading patient-centred dental practice.
