Colchester / York, United Kingdom | Posted on 16/10/2026
We are recruitingfor a Property Claims Handler on behalf a leading specialist brand in the UKinsurance market.
Key Responsibilities
- Handling telephone calls from policyholders, brokers, thirdparties, loss adjusters and other experts on new and existing claims.
- Identifying key triggers requiring escalation or additional review.
- Negotiating and settling claims fairly and proactively.
- Following a defined process and ensuring information is recorded ina clear and consistent manner.
- Meeting and exceeding pre-defined SLAs/targets
- Demonstrating excellent file handling and claims management throughpro-active portfolio management.
- Working unsupervised and showing initiative in claims handlingapproach.
- Promoting and delivering a continuous improvement culture withinthe UK Property Claims team.
Key Requirements
- Previous property claims claims-handling experience.
- Collaborative and supportive, stepping up when volumes are highwithout compromising service.
- A self-motivated, adaptable approach with a positive response tochange.
- Outstanding communication skills; face-to-face, written andtelephone.
- Excellent interpersonal skills and the ability to quickly establishcredibility and long lasting relationships within the team, the widerbusiness and with external partners.
- Highly results driven, with the energy and determination to succeedin an environment where the pace and quality of response is critical tosuccess.
- Working toward CII qualifications, or willingness to start.
- Good knowledge of Excel, Word and Copilot is advantageous.
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Property Claims Handler employer: Claims Recruitment Services Ltd.
Join a prestigious Lloyd's / London Market Insurer that values integrity, collaboration, and professional growth. As a Senior Engineering and Construction Claims Adjuster, you will thrive in a dynamic work culture that encourages innovation and teamwork, while benefiting from comprehensive training and development opportunities. Located in the heart of London, this role offers a unique chance to engage with global claims, ensuring your contributions make a meaningful impact in the insurance industry.
Contact Details:
Claims Recruitment Services Ltd. Recruitment Team
