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- Tasks: Handle motor insurance claims with independence and provide excellent customer service.
- Company: Join a dynamic team focused on delivering exceptional service in the insurance industry.
- Benefits: Enjoy a competitive salary, flexible office locations, and opportunities for skill development.
- Other info: Work from Newcastle-under-Lyme, Northampton, or Taunton with a minimum of 3 days in the office.
- Why this job: Gain unique experience in Channel Islands risks while developing your expertise in motor claims.
- Qualifications: Cert CII qualification is desirable; previous insurance and customer service experience preferred.
The predicted salary is between 27600 - 38400 £ per year.
We are looking for an experienced Motor Claims Handler to join us as a key part of our team, you will take ownership of a varied caseload, handling motor insurance claims with independence and confidence.
Working closely with both internal and external stakeholders, you’ll play a crucial role in delivering exceptional service to our client. If you’re looking for an opportunity to develop your skills within motor claims and gain exposure to Channel Islands risks, this is the perfect role for you!
Location: Can be based in either our Newcastle-under-Lyme or Taunton office with a minimum of 3 days per week in the office.
Salary: Starting from £25,000 – £27,000 DOE
Working Hours: Monday – Friday 9 am – 5.30 pm, 1 hour lunch break, 37.5 hours per week.
What you will be doing:
- Responsible for handling a variety of motor claims predominantly based in the Channel Islands. The claim types will vary from first party motor to third party motor and property damage claims.
- Confidently address dispute claims, where liability requires being established, using your initiative to investigate and settle.
- Provide excellent customer service to customers and the client.
- Liaise with other suppliers, insurers, accident management companies, etc.
- Identity recovery opportunities and process accordingly.
- Identify and refer potentially fraudulent activity.
- Regularly review all your claims with to ensure the claim journey progresses swiftly and smoothly, with interested parties kept updated.
- Positively handle complaints in line with guidelines.
What we need from you:
- Cert CII qualified or working towards is desirable
- Previous Insurance industry experience (Motor)
- Motor liability
- Previous customer service experience and experience with preventing and resolving complaints
- Ability to identify and know how to manage claims leakage
- Good understanding of Fraud and Recoveries processes
Don’t think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don’t meet all the requirements on a job advert. Claims Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you’re excited about, but your experience doesn’t align with every qualification outlined, don’t stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.
Motor Claims Handler (Channel Islands Risks) employer: Claims Consortium Group
Contact Detail:
Claims Consortium Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler (Channel Islands Risks)
✨Tip Number 1
Familiarise yourself with the specific motor claims processes related to the Channel Islands. Understanding the unique regulations and practices in this area will give you an edge during interviews and discussions.
✨Tip Number 2
Network with professionals already working in the motor insurance sector, especially those with experience in Channel Islands risks. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in handling motor claims, particularly any challenging cases you've managed. Highlighting your problem-solving skills and customer service excellence will resonate well with the hiring team.
✨Tip Number 4
Stay updated on current trends and issues within the motor insurance industry, especially those affecting the Channel Islands. Demonstrating your knowledge of the market can set you apart from other candidates.
We think you need these skills to ace Motor Claims Handler (Channel Islands Risks)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in motor claims handling and customer service. Use specific examples that demonstrate your ability to manage a varied caseload and resolve disputes effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the insurance industry. Mention your understanding of Channel Islands risks and how your skills align with the job requirements, particularly in handling motor claims.
Highlight Relevant Qualifications: If you have a Cert CII qualification or are working towards it, make sure to mention this prominently. Also, include any other relevant certifications or training that could set you apart from other candidates.
Showcase Customer Service Skills: Emphasise your previous customer service experience in your application. Provide examples of how you've positively handled complaints and delivered exceptional service, as this is crucial for the role.
How to prepare for a job interview at Claims Consortium Group
✨Know Your Claims
Familiarise yourself with the different types of motor claims, especially those related to Channel Islands risks. Be prepared to discuss your previous experience in handling similar claims and how you approached various situations.
✨Showcase Customer Service Skills
Since this role involves providing excellent customer service, think of examples from your past where you successfully resolved complaints or improved customer satisfaction. Highlight your ability to communicate effectively with clients and stakeholders.
✨Understand Fraud and Recoveries
Brush up on your knowledge of fraud detection and recovery processes within the insurance industry. Be ready to discuss how you would identify and manage potential fraudulent activities in claims.
✨Demonstrate Initiative
The role requires independence and confidence in managing a varied caseload. Prepare to share instances where you took the initiative to investigate claims or resolve disputes, showcasing your problem-solving skills.