Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle motor insurance claims and provide exceptional customer service.
- Company: Join a forward-thinking company that values inclusivity and personal growth.
- Benefits: Starting salary of £23,809.50pa, with opportunities for development.
- Other info: Flexible office locations and a supportive team environment.
- Why this job: Gain valuable experience in the insurance industry while making a real impact.
- Qualifications: Experience in motor claims and customer service is preferred.
The predicted salary is between 23809 - 23809 £ per year.
We are looking for an experienced Motor Claims Handler to join us as a key part of our team. You will take ownership of a varied caseload, handling motor insurance claims with independence and confidence. Working closely with both internal and external stakeholders, you’ll play a crucial role in delivering exceptional service to our client. If you’re looking for an opportunity to develop your skills within motor claims and gain exposure to Channel Islands risks, this is the perfect role for you!
Location: Can be based in either our Newcastle-under-Lyme or Taunton office with a minimum of 3 days per week in the office.
Salary: Starting from £23,809.50pa (DOE)
Working Hours: Monday - Friday 9 am - 5.30 pm, 1 hour lunch break, 37.5 hours per week.
What you will be doing:
- Responsible for handling a variety of motor claims predominantly based in the Channel Islands.
- The claim types will vary from first party motor to third party motor and property damage claims.
- Confidently address dispute claims, where liability requires being established, using your initiative to investigate and settle.
- Provide excellent customer service to customers and the client.
- Liaise with other suppliers, insurers, accident management companies, etc.
- Identify recovery opportunities and process accordingly.
- Identify and refer potentially fraudulent activity.
- Regularly review all your claims to ensure the claim journey progresses swiftly and smoothly, with interested parties kept updated.
- Positively handle complaints in line with guidelines.
What we need from you:
- Cert CII qualified or working towards is desirable.
- Previous Insurance industry experience (Motor) Motor liability.
- Previous customer service experience and experience with preventing and resolving complaints.
- Ability to identify and know how to manage claims leakage.
- Good understanding of Fraud and Recoveries processes.
Don’t think you meet all the skills and qualifications listed? Claims Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you’re excited about, but your experience doesn’t align with every qualification outlined, don’t stress it, we would encourage you to still apply as you may be just the candidate we are looking for, for this position or another role.
Motor Claims Handler employer: Claims Consortium Group
Contact Detail:
Claims Consortium Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in motor claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to motor claims handling. Think about scenarios where you’ve successfully resolved disputes or managed complaints, and be ready to share those stories!
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've handled various claim types or improved customer service in previous roles. This will demonstrate your confidence and expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Motor Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Motor Claims Handler role. Highlight your previous insurance experience and any relevant qualifications, like Cert CII, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about motor claims and how your background makes you a great candidate. Don’t forget to mention your customer service skills and ability to handle complaints.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled disputes or resolved issues in the past. We want to see your initiative and confidence in handling claims, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Claims Consortium Group
✨Know Your Claims Inside Out
Make sure you brush up on the different types of motor claims, especially those related to first party and third party scenarios. Being able to discuss specific cases or examples will show your expertise and confidence in handling a varied caseload.
✨Showcase Your Customer Service Skills
Prepare to share examples of how you've provided exceptional customer service in previous roles. Think about times when you’ve positively handled complaints or resolved disputes, as this is crucial for the role.
✨Understand Fraud and Recovery Processes
Familiarise yourself with the basics of fraud detection and recovery opportunities within motor claims. Being able to discuss these processes will demonstrate your proactive approach and understanding of the industry.
✨Engage with Stakeholders
Since the role involves liaising with various stakeholders, think about how you can effectively communicate and collaborate with them. Prepare some questions to ask during the interview that show your interest in teamwork and relationship-building.