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- Tasks: Manage and settle insurance claims while providing top-notch service to customers.
- Company: Join a forward-thinking company that values inclusivity and diversity.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Flexible working hours and a commitment to an inclusive workplace culture.
- Why this job: Make a real difference by helping customers navigate their claims with empathy and efficiency.
- Qualifications: Customer service experience and a proactive attitude are key.
The predicted salary is between 24000 - 25000 £ per year.
We are looking for a Claims Handler to join our Accident, Health and Travel team, to proactively manage and settle a portfolio of insurance claims as efficiently and economically as possible, whilst providing a market leading standard of service to customers and other stakeholders.
Location: Either Newcastle-under-Lyme or Chipping Norton offices.
Salary: £24,000pa - £25,000 DOE
Working Hours: Monday to Friday 37.5 hrs per week - between 9AM - 5.30PM, 7.5 hours per day
What you will be doing:
- Act as the first point of contact with policy holders wishing to make a claim under their designated insurance cover.
- Create a claims file; accurately logging comprehensive details of the claim.
- Effectively handle all claims from registration to completion.
- Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome.
- Proactively identify opportunities to develop internal systems and processes and, where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders.
- Negotiate effectively with stakeholders and suppliers to ensure a fair settlement is achieved for the customer and the company.
What we need from you:
- Previous customer services experience.
- Experience in claims handling.
- A good understanding of the FCA.
- Proactive in your approach with the ability to manage multiple tasks at once.
Don’t think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don’t meet all the requirements on a job advert. Claims Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you’re excited about, but your experience doesn’t align with every qualification outlined, don’t stress it, we would encourage you to still apply as you may be just the candidate we are looking for, for this position or another role.
Claims Handler (Accident, Health & Travel) employer: Claims Consortium Group
Contact Detail:
Claims Consortium Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler (Accident, Health & Travel)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. We recommend role-playing with a friend to build your confidence and refine your responses.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've handled challenging situations and turned them into positive outcomes. This will highlight your ability to manage claims effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Claims Handler (Accident, Health & Travel)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Claims Handler role. Highlight any customer service or claims handling experience you have, and don’t forget to mention your proactive approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a great fit. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves building rapport with customers, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively managed customer relationships.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Claims Consortium Group
✨Know Your Claims Inside Out
Make sure you understand the claims process thoroughly. Familiarise yourself with common types of claims in accident, health, and travel insurance. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Since this role is all about managing customer relationships, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you turned a negative experience into a positive one.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice how you would handle various claims situations, focusing on your ability to negotiate and find fair settlements for both the customer and the company.
✨Demonstrate Proactivity and Organisation
The job requires managing multiple tasks efficiently. Be prepared to discuss how you prioritise your workload and stay organised. Share any tools or methods you use to keep track of your tasks and ensure nothing falls through the cracks.