At a Glance
- Tasks: Manage and settle insurance claims while providing top-notch service to customers.
- Company: Join a forward-thinking team at Claims Consortium Group, promoting inclusivity and authenticity.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Embrace a culture of inclusivity where everyone can be their true selves.
- Why this job: Make a real difference in people's lives by helping them through their claims process.
- Qualifications: Customer service experience and a proactive attitude are key.
The predicted salary is between 24000 - 25000 € per year.
We are looking for a Claims Handler to join our Accident, Health and Travel team, to proactively manage and settle a portfolio of insurance claims as efficiently and economically as possible, whilst providing a market leading standard of service to customers and other stakeholders.
Location: Either Newcastle-under-Lyme or Chipping Norton offices.
Salary: £24,000pa - £25,000 DOE
Working Hours: Monday to Friday 37.5 hrs per week - between 9AM - 5.30PM, 7.5 hours per day
What you will be doing:
- To act as the first point of contact with policy holders wishing to make a claim under their designated insurance cover.
- Create a claims file; accurately logging comprehensive details of the claim.
- Effectively handle all claims from registration to completion.
- Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome.
- Proactively identify opportunities to develop internal systems and processes and, where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders.
- To negotiate effectively with stakeholders and suppliers to ensure a fair settlement is achieved for the customer and the company.
What we need from you:
- Previous customer services experience.
- Experience in claims handling.
- A good understanding of the FCA.
- Proactive in your approach with the ability to manage multiple tasks at once.
Don’t think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don’t meet all the requirements on a job advert. Claims Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you’re excited about, but your experience doesn’t align with every qualification outlined, don’t stress it, we would encourage you to still apply as you may be just the candidate we are looking for, for this position or another role.
Claims Handler employer: Claims Consortium Group
Claims Consortium Group is an exceptional employer that prioritises inclusivity and employee development, making it a fantastic place for Claims Handlers to thrive. With offices in both Newcastle-under-Lyme and Chipping Norton, we offer a supportive work culture that encourages proactive engagement and continuous improvement, alongside competitive salaries and a commitment to work-life balance. Join us to be part of a team that values your unique contributions and fosters meaningful career growth in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Claims Consortium Group. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common claims handling scenarios. Think about how you'd manage customer interactions and resolve issues. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples of how you've gone above and beyond for customers. This is key for a role where building rapport is crucial.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and claims handling. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Claims Handler role and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:Since you'll be dealing with customers and stakeholders, it's important to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've built rapport in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Claims Consortium Group
✨Know Your Claims Inside Out
Make sure you understand the claims process thoroughly. Familiarise yourself with common types of insurance claims, especially in accident, health, and travel sectors. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with policyholders, be ready to share examples of how you've provided excellent customer service in the past. Highlight your ability to build rapport and handle difficult situations with empathy.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle various claims situations, including negotiations with stakeholders. Practising these scenarios can help you articulate your thought process during the interview.
✨Demonstrate Proactivity and Adaptability
The job requires a proactive approach and the ability to manage multiple tasks. Be prepared to discuss times when you've identified opportunities for improvement or adapted to changing circumstances. This shows you're not just reactive but also forward-thinking.
