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- Tasks: Manage and settle insurance claims while providing top-notch service to customers.
- Company: Join a forward-thinking company that values inclusivity and teamwork.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Embrace a culture of diversity and be your authentic self at work.
- Why this job: Make a real difference in people's lives by helping them through their claims process.
- Qualifications: Customer service experience and a proactive attitude are key.
The predicted salary is between 24000 - 25000 £ per year.
We are looking for a Claims Handler to join our Accident, Health and Travel team, to proactively manage and settle a portfolio of insurance claims as efficiently and economically as possible, whilst providing a market leading standard of service to customers and other stakeholders.
Location: Either Newcastle-under-Lyme or Chipping Norton offices.
Salary: £24,000pa - £25,000 DOE
Working Hours: Monday to Friday 37.5 hrs per week - between 9AM - 5.30PM, 7.5 hours per day
What you will be doing:
- To act as the first point of contact with policy holders wishing to make a claim under their designated insurance cover.
- Create a claims file; accurately logging comprehensive details of the claim.
- Effectively handle all claims from registration to completion.
- Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome.
- Proactively identify opportunities to develop internal systems and processes and, where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders.
- To negotiate effectively with stakeholders and suppliers to ensure a fair settlement is achieved for the customer and the company.
What we need from you:
- Previous customer services experience.
- Experience in claims handling.
- A good understanding of the FCA.
- Proactive in your approach with the ability to manage multiple tasks at once.
Don’t think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don’t meet all the requirements on a job advert. Claims Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you’re excited about, but your experience doesn’t align with every qualification outlined, don’t stress it, we would encourage you to still apply as you may be just the candidate we are looking for, for this position or another role.
Claims Handler in Chipping Norton employer: Claims Consortium Group
Contact Detail:
Claims Consortium Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Chipping Norton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. We recommend role-playing with a friend or using online resources to boost your confidence and polish your responses.
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've gone above and beyond for customers. This will demonstrate your proactive approach and ability to manage multiple tasks effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Claims Handler in Chipping Norton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous customer service or claims handling experience to show us you’re a great fit for the Claims Handler role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this position. Share specific examples of how you've successfully managed claims or provided excellent customer service in the past.
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your unique voice shine through, especially when discussing your approach to customer interactions and problem-solving.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at Claims Consortium Group
✨Know Your Claims Inside Out
Make sure you understand the claims process thoroughly. Familiarise yourself with common types of claims, especially in accident, health, and travel insurance. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with policyholders, be ready to share examples of how you've provided excellent customer service in the past. Highlight your ability to build rapport and handle difficult situations with empathy.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific claims scenarios. Think about potential challenges you might face and how you would resolve them. This shows your proactive approach and problem-solving skills.
✨Research the Company Culture
Understand the values and culture of the company, especially their commitment to inclusivity. Be prepared to discuss how you align with these values and how you can contribute to creating a positive work environment.