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- Tasks: Assist clients with property insurance claims through calls and documentation.
- Company: Join a friendly, mission-driven firm of Loss Assessors in Neath.
- Benefits: Flexible full-time or part-time options available; supportive team environment.
- Why this job: Make a real difference while developing your skills in a compassionate role.
- Qualifications: Strong communication skills; GCSE Maths & English preferred; experience in property claims is a plus.
- Other info: Entry-level position; send your CV or message us on LinkedIn to apply!
The predicted salary is between 28800 - 43200 ÂŁ per year.
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Location: Office-based in Neath | Full-Time or Part-Time
Are you an organised, compassionate communicator with a sharp eye for detail? Join our growing team of Loss Assessors and play a vital role in supporting people through some of life’s toughest moments.
We’re currently looking for a Claims Handler to join our Neath-based office. You’ll be the first point of contact for clients making property insurance claims — guiding them with empathy, gathering key information, and assisting with basic claims preparation. It’s a role where professionalism meets purpose.
What You’ll Be Doing:
- Handling inbound and outbound calls to assist clients throughout their property insurance claim journey
- Collecting and organising relevant claim documentation
- Supporting Loss Assessors with administrative and case preparation tasks
- Delivering exceptional customer service with clarity and compassion
- Maintaining accurate records and case updates in our internal systems
What We’re Looking For:
- Strong communication skills and a calm, client-focused approach
- Solid literacy and numeracy (GCSE Maths & English or equivalent preferred)
- Organised, methodical and confident working independently
- Experience in property claims preferred
- Cert CILA qualification is a bonus, but not essential – we value attitude and willingness to learn
- Full-time or part-time considered depending on the candidate
- Office-based in Neath
We’re a friendly and mission-led firm of Loss Assessors who help clients navigate the insurance process when disaster strikes. You’ll be part of a small, supportive team making a real difference, every day.
Ready to apply or learn more?
Send us your CV or drop us a message via LinkedIn — we’d love to hear from you.
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Bridgend, Wales, United Kingdom 2 weeks ago
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Claims Handler (Desk-based)- Neath employer: ClaimRite Ltd
Contact Detail:
ClaimRite Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler (Desk-based)- Neath
✨Tip Number 1
Familiarise yourself with the property insurance claims process. Understanding the common challenges clients face will help you communicate more effectively and empathetically during your interactions.
✨Tip Number 2
Brush up on your communication skills. Practising active listening and clear articulation can make a significant difference in how you assist clients, ensuring they feel supported throughout their claims journey.
✨Tip Number 3
Network with professionals in the insurance industry. Engaging with others who have experience in property claims can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 4
Showcase your organisational skills. Being methodical in your approach to handling claims and documentation will demonstrate your ability to manage tasks efficiently, which is crucial for this role.
We think you need these skills to ace Claims Handler (Desk-based)- Neath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and claims handling. Emphasise any roles where you've demonstrated strong communication skills and attention to detail, as these are key for the Claims Handler position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and organisational skills. Mention specific examples of how you've helped clients in previous roles, and express your enthusiasm for supporting people through challenging times.
Highlight Relevant Qualifications: If you have any qualifications related to property claims or customer service, be sure to mention them. Even if you don't have the Cert CILA qualification, showing a willingness to learn and grow in the role can set you apart.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at ClaimRite Ltd
✨Show Empathy and Understanding
As a Claims Handler, you'll be dealing with clients during challenging times. Make sure to demonstrate your ability to empathise and communicate compassionately during the interview. Share examples of how you've supported others in difficult situations.
✨Highlight Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss how you manage your time and keep track of multiple tasks. You might want to mention any tools or methods you use to stay organised, especially in a busy environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and how you handle client interactions. Think of specific scenarios where you've had to gather information or resolve issues, and be ready to explain your thought process and actions.
✨Demonstrate Your Communication Skills
Strong communication is key for this position. Practice articulating your thoughts clearly and concisely. You could even prepare a brief introduction about yourself that showcases your communication style and relevant experience.
