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- Tasks: Support the Resident Manager in ensuring smooth operations and enhancing resident experiences.
- Company: Modern residential estate in Wembley with a focus on customer satisfaction.
- Benefits: Competitive salary of £30k, dynamic work environment, and opportunities for growth.
- Why this job: Join a vibrant team and make a real difference in residents' lives every day.
- Qualifications: Excellent communication skills and experience in customer-facing roles preferred.
- Other info: Flexible working hours with a supportive team atmosphere.
The predicted salary is between 21600 - 36000 £ per year.
This large modern residential estate in Wembley is looking for a team of Resident Associates to support the Resident Manager in ensuring the smooth operation of the buildings and providing an optimal customer experience from move-in, all the way through to move-out.
This will involve managing the resolution of all reported issues from residents and working front of house to enhance the experience of the resident. Duties will include:
- Ensuring a full knowledge of apartment and communal area systems
- Working closely with the Defects Resolution Team to ensure any issues are rectified in a timely manner
- Carrying out daily inspections of the development to ensure they are to company standard
- Supporting the Development Manager with required health and safety compliance
- Ensuring that all move-ins & move-outs are co-ordinated with the relevant company function and third parties
- Continually working with the Resident Manager to implement cost and time efficiencies to deliver on P&L targets
- Attending and carrying out all required apartment inspections to deliver the required company expectations
- Ensuring post-PC snagging items are kept to a minimum and are dealt with in a timely manner
- Supporting the Resident Manager to collate data for weekly/monthly reports as required by the Operations Manager
The ideal candidate should have excellent communication and people skills, good IT skills, and prior experience in customer facing roles, ideally from hotel, retail, student accommodation or residential sectors. ARLA / AIRPM qualifications or similar – desirable but not essential.
Working hours are five days per week between Monday and Sunday, working 7.5 hours per day. The rota start time and finish time will vary between the office hours of 8am and 8pm.
Resident Associate employer: Claibon Recruitment
Contact Detail:
Claibon Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Associate
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the Resident Associate role. Think about how you'd handle resident issues or improve customer experience – this will show you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Associate
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to enhance the customer experience, just like we do at StudySmarter!
Be Detail-Oriented: Since the role involves inspections and ensuring everything runs smoothly, it’s crucial to demonstrate your attention to detail. Share examples of how you’ve managed tasks or resolved issues effectively.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Resident Associate role. We love seeing candidates who take the time to connect their background with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Claibon Recruitment
✨Know Your Stuff
Make sure you have a solid understanding of the residential estate and its operations. Familiarise yourself with common issues residents face and how to resolve them. This will show that you're proactive and ready to jump in.
✨Show Off Your People Skills
Since this role is all about enhancing the resident experience, be prepared to demonstrate your communication skills. Share examples from previous roles where you successfully handled customer queries or resolved conflicts.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like dealing with a disgruntled resident or managing multiple tasks at once. Think through your responses ahead of time so you can showcase your problem-solving abilities.
✨Highlight Your Team Spirit
This job involves working closely with the Resident Manager and other teams. Be ready to discuss how you've collaborated in past roles and how you can contribute to a positive team environment.
