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- Tasks: Support the Resident Manager in ensuring smooth building operations and enhance resident experiences.
- Company: Join a large, modern residential estate in vibrant Wembley.
- Benefits: Enjoy a competitive salary of £30k and gain valuable experience in a dynamic environment.
- Why this job: Perfect for those who love customer service and want to make a real impact in residents' lives.
- Qualifications: Excellent communication skills and prior customer-facing experience are essential; ARLA/AIRPM qualifications are a plus.
- Other info: Fixed term contract from April to September/October, with flexible working hours.
This large modern residential estate in Wembley is looking for a team of Resident Associates to support the Resident Manager in ensuring the smooth operation of the buildings and providing an optimal customer experience from move-in to move-out.
This will involve managing the resolution of all reported issues from residents and working front of house to enhance the experience of the resident. Duties will include:
- Ensuring a full knowledge of apartment and communal area systems.
- Working closely with the Defects Resolution Team to ensure any issues are rectified in a timely manner.
- Carrying out daily inspections of the development to ensure they are to company standard.
- Supporting the Development Manager with required health and safety compliance.
- Co-ordinating all move-ins and move-outs with the relevant company function and third parties.
- Continually working with the Resident Manager to implement cost and time efficiencies to deliver on P&L targets.
- Attending and carrying out all required apartment inspections to meet company expectations.
- Ensuring post-PC snagging items are kept to a minimum and dealt with in a timely manner.
- Supporting the Resident Manager to collate data for weekly/monthly reports as required by the Operations Manager.
The ideal candidate should have excellent communication and people skills, good IT skills, and prior experience in customer-facing roles, ideally from hotel, retail, student accommodation or residential sectors. ARLA/AIRPM qualifications or similar are desirable but not essential.
Working hours are five days per week between Monday and Sunday, working 7.5 hours per day. The rota start time and finish time will vary between the office hours of 8am and 8pm.
Resident Associate employer: Claibon Recruitment
Contact Detail:
Claibon Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Associate
✨Tip Number 1
Familiarise yourself with the residential estate sector, especially in areas like customer service and property management. Understanding the nuances of resident relations will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the property management field. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Resident Associate position.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved customer issues in previous roles. Highlighting your problem-solving skills will demonstrate your capability to handle resident concerns effectively.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your conversation to align with their mission will show that you're genuinely interested in being part of their team.
We think you need these skills to ace Resident Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in sectors like hotel, retail, or residential accommodation. Emphasise any skills that align with the responsibilities of a Resident Associate.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to resolve issues effectively. Mention specific examples from your past experiences that demonstrate your capability to enhance customer experiences.
Highlight Relevant Qualifications: If you have any qualifications such as ARLA or AIRPM, be sure to mention them. Even if they are not essential, they can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Claibon Recruitment
✨Show Your Customer Service Skills
As a Resident Associate, you'll be interacting with residents daily. Highlight your previous experience in customer-facing roles and share specific examples of how you've resolved issues or enhanced customer experiences.
✨Demonstrate Knowledge of the Role
Familiarise yourself with the responsibilities outlined in the job description. Be prepared to discuss how you would manage reported issues, conduct inspections, and support the Resident Manager effectively.
✨Emphasise Teamwork and Communication
This role requires collaboration with various teams. Share examples of how you've successfully worked in a team environment and communicated effectively with colleagues and customers alike.
✨Prepare Questions for the Interviewer
Show your interest in the position by preparing thoughtful questions about the company culture, team dynamics, and expectations for the Resident Associate role. This demonstrates your enthusiasm and helps you assess if it's the right fit for you.
