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- Tasks: Be the friendly face of our luxury residence, ensuring residents feel at home and secure.
- Company: Join a prestigious residential development in the heart of Kensington, London.
- Benefits: Enjoy a unique shift pattern with long weekends off and competitive pay.
- Why this job: Perfect for those who love customer service and want to work in a vibrant community.
- Qualifications: Experience in high-end hospitality or concierge services is essential; strong communication skills required.
- Other info: Must be well-presented, detail-oriented, and ready to tackle diverse tasks every night.
The predicted salary is between 22800 - 28850 £ per year.
Exceptional and experienced Concierge required to join a large team at a superb residential development situated in Kensington. The hours are 7pm to 7am on a two-week rolling roster (5 shifts one week: Monday, Tuesday, Friday, Saturday, Sunday then 2 shifts the following week on Wednesday and Thursday), an average of 42 hours per week over a 2-week period thereby enabling a long weekend off every other week. In effect the shift pattern is a 3 on 2 off 2 on 3 off rota.
Must have good organisational skills, excellent communication skills and customer service skills, a good understanding of Health and Safety, and have a strong proven track record. The concierge services for the property include but are not limited to holding keys, taking deliveries, carrying parcels & shopping, greeting, screening and escorting visitors, and generally providing lifestyle services for residents.
The Concierge will be responsible for ensuring that the reception is manned at all times and that the residents' needs are met whilst at the same time maintaining the security of the premises. The successful candidate must be extremely well presented and polite. All applicants must have a strong command of the English language, must be assertive, show initiative and have a very keen eye for detail.
Must have a strong proven track record of working in either a five-star hotel or high-end serviced or private residences as the Day Concierge will be responsible for the smooth running of the day-to-day operations of the Front Desk & Lobby, consistently deliver service excellence to the Residents keeping in view the ever-changing residents’ needs. Multi-Skill/ Multi-Tasking is seen as an imperative.
Night Concierge employer: Claibon Recruitment
Contact Detail:
Claibon Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Concierge. Understanding the nuances of the role, such as managing deliveries and ensuring security, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your experience in high-pressure environments, like five-star hotels or luxury residences. Be ready to share specific examples of how you've successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Showcase your organisational skills by discussing how you prioritise tasks and manage time effectively. This is crucial for a Night Concierge, especially when balancing various responsibilities throughout your shift.
✨Tip Number 4
Prepare to discuss your understanding of Health and Safety protocols. Being knowledgeable in this area not only shows your professionalism but also reassures potential employers that you can maintain a safe environment for residents.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in concierge services, particularly in high-end environments like five-star hotels or private residences. Emphasise your organisational skills, customer service experience, and any specific achievements that demonstrate your ability to meet residents' needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Mention your understanding of health and safety protocols and how you can contribute to the smooth running of the reception area. Personalise it by addressing the specific requirements mentioned in the job description.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as assertiveness, initiative, and multi-tasking abilities. Provide examples of how you've successfully managed similar responsibilities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for a Night Concierge role.
How to prepare for a job interview at Claibon Recruitment
✨Showcase Your Customer Service Skills
As a Night Concierge, you'll be the first point of contact for residents. Be prepared to discuss your previous experiences in customer service, highlighting how you've handled difficult situations and ensured resident satisfaction.
✨Demonstrate Organisational Abilities
The role requires excellent organisational skills. During the interview, provide examples of how you've managed multiple tasks simultaneously in past roles, especially in high-pressure environments like hotels or private residences.
✨Emphasise Your Attention to Detail
A keen eye for detail is crucial for this position. Prepare to discuss specific instances where your attention to detail made a significant difference in your work, whether it was in maintaining security or ensuring a seamless experience for guests.
✨Understand Health and Safety Protocols
Familiarise yourself with basic health and safety regulations relevant to concierge services. Be ready to explain how you would implement these protocols to ensure the safety and security of residents and the premises.
