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- Tasks: Provide top-notch administrative support and be the first point of contact for customers.
- Company: Clackmannanshire Council, committed to diversity and inclusion.
- Benefits: Flexible hybrid working, living wage employer, and a supportive team environment.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong initiative, judgement, and customer service skills required.
- Other info: Temporary 18-month position with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Please note: this is a temporary 18 months position from start date.
To support the Strategic Director / Senior Officers by providing services of a standard that demonstrates a high level of initiative, judgement, confidentiality and responsibility for personal action.
- To assist in the provision of an efficient, effective and flexible administrative support by working as part of the Directorate Support Team.
- To provide a customer focused service as the first point of contact for both internal and external customers. Enquiries will range from colleagues requesting advice to members of the public looking for information on any aspect of Council services.
- To provide support services of a standard that demonstrates a high level of initiative, judgement, confidentiality and responsibility.
- To assist the Service Leadership Team in the delivery of specific projects that may impact on changes to procedures and practices across the Council.
- Although staff may initially be allocated in a Service area, they can be moved to suit Service need.
Clackmannanshire Council welcomes applications from everyone and values diversity in our workforce. We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. For this vacancy, we would welcome applications from ethnic minority groups, who are currently underrepresented in our workforce.
Clackmannanshire Council operates a flexible hybrid approach for those roles that allow this type of working. Attendance at the office will be required to meet the needs of the business and to build team and stakeholder relationships. The exact pattern of working will be agreed with you as part of the recruitment process.
Should you have difficulty applying for a job online please call 01259 452244 (24 hrs) and leave your details along with the reference number of the post. Please note that if you are selected for interview you will be notified by e-mail.
Service Support Coordinator - CLA04171 employer: Clackmannanshire Council
Contact Detail:
Clackmannanshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Coordinator - CLA04171
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Clackmannanshire Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching common questions for Service Support Coordinator roles. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to provide a top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Clackmannanshire Council.
We think you need these skills to ace Service Support Coordinator - CLA04171
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what the role involves and the skills required. This will help us tailor your application to show how you fit the bill!
Show Off Your Skills: When filling out your application, highlight your relevant experience and skills. Use examples that demonstrate your initiative, judgement, and ability to provide excellent customer service. We want to see how you can contribute to our team!
Be Yourself: Don’t be afraid to let your personality shine through in your application. We value diversity and want to know what makes you unique. Authenticity goes a long way in making a great impression!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it keeps everything organised on our end!
How to prepare for a job interview at Clackmannanshire Council
✨Know Your Role
Before the interview, make sure you thoroughly understand the job description for the Service Support Coordinator position. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you articulate your fit for the role during the interview.
✨Prepare for Customer Interactions
Since this role involves being the first point of contact for both internal and external customers, prepare examples of how you've successfully handled customer inquiries in the past. Think about situations where you demonstrated initiative and judgement, as these qualities are crucial for this position.
✨Showcase Your Flexibility
The job mentions that staff may be moved to suit service needs, so be ready to discuss your adaptability. Share experiences where you've successfully adjusted to changing circumstances or taken on new responsibilities. This will show that you're a team player who can thrive in a dynamic environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
