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- Tasks: Provide efficient mail services and be the first point of contact for customers.
- Company: Clackmannanshire Council, committed to diversity and inclusion.
- Benefits: Flexible hybrid working, living wage employer, and supportive team environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service skills and a valid driving licence required.
- Other info: Join a diverse team with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Job Description
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- To provide a customer focused, efficient and effective mail service and be the first point of contact for both internal and external customers.
- To undertake the range of duties required to fulfil the role of Council Officer, supporting the civic functions of the Council
- To assist in the provision of an efficient, effective and flexible service by working as part of the wider team.
- To provide services of a standard that demonstrates attention to detail, good judgment, effective organisational skills, support the safe and secure delivery of Council Services and excellent team working.
- To contribute to the safe operation of Council services and premises.
- Driving licence essential
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Additional Information
You can view the application pack below which contains the job profile outlining the skills, experience and knowledge required for this job. You can also find our recruitment privacy notice and a general information pack about Clackmannanshire Council.
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Clackmannanshire Council is currently promoting the recruitment campaign “Get into Care for Adult Care”. Further documents can be viewed below – these do not relate to the job advertised.
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Clackmannanshire Council welcomes applications from everyone and we value diversity in our workforce. We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. For this vacancy, we would welcome applications from ethnic minority groups, who are currently under represented in our workforce.
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Clackmannanshire Council operates a flexible hybrid approach for those roles that allow this type of working. Attendance at the office will be required to meet the needs of the business and for example to build team and stakeholder relationships. The exact pattern of working will be agreed with you as part of the recruitment process.
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Clackmannanshire Council is a living wage accredited employer.
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Should you have difficulty applying for a job online please call 01259 452244 (24 hrs) and leave your details along with the reference number of the post.
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Please note that if you are selected for interview you will be notified by e-mail.
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Please click this link to view a short video on what is expected when completing application forms for Clackmannanshire Council – https://www.youtube.com/watch?v=LXaasgoGqmw
Senior Council & Mail Officer - CLA04051 employer: Clackmannanshire Council
Contact Detail:
Clackmannanshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Council & Mail Officer - CLA04051
✨Tip Number 1
Get to know the Council's values and mission. When you understand what they stand for, you can tailor your approach during interviews to show how you align with their goals. This will make you stand out as a candidate who truly gets it!
✨Tip Number 2
Practice your customer service skills! As a Senior Council & Mail Officer, you'll be the first point of contact. Role-play common scenarios with friends or family to boost your confidence and demonstrate your ability to handle various situations effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the Council's culture and expectations. This could give you an edge in interviews and help you build relationships that might lead to job opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application is seen by the right people. Plus, it shows you're serious about the role and keen to be part of the team at Clackmannanshire Council.
We think you need these skills to ace Senior Council & Mail Officer - CLA04051
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your skills and experiences align with what they're looking for, so make sure to highlight those in your application!
Show Off Your Customer Service Skills: Since this role is all about providing a customer-focused service, don’t forget to showcase your experience in this area. We love seeing examples of how you've gone above and beyond for customers in the past!
Be Detail-Oriented: Attention to detail is key for this position. When filling out your application, double-check for any typos or errors. We want to see that you can present information clearly and accurately!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at Clackmannanshire Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Council & Mail Officer. Familiarise yourself with the key duties mentioned in the job description, such as providing an efficient mail service and being the first point of contact for customers. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples from your past experiences where you've excelled in customer service. Think about situations where you resolved issues or went above and beyond to assist someone. This will highlight your ability to meet the needs of both internal and external customers effectively.
✨Emphasise Teamwork and Flexibility
The job requires working as part of a wider team, so be ready to discuss your experience in collaborative environments. Share specific instances where you contributed to team success or adapted to changing circumstances. This shows that you can support the civic functions of the Council while maintaining a flexible approach.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, how success is measured in the role, or what challenges the Council is currently facing. This not only demonstrates your interest but also helps you gauge if the position is the right fit for you.