At a Glance
- Tasks: Assist with IT service requests and provide first-tier support for faults.
- Company: Clackmannanshire Council, committed to diversity and inclusion.
- Benefits: Flexible hybrid working, living wage employer, and supportive team environment.
- Other info: Opportunities for career growth and development in a welcoming workplace.
- Why this job: Join a dynamic team and make a real difference in ICT support.
- Qualifications: Strong communication skills and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
To assist in the provision in the day to day administration of service requests to the IT Service Desk, first tier support of fault reports, procurement of ICT goods and services, liaison with external suppliers and 3rd party hardware and software support agencies. Log service requests in the call tracking and service desk system and resolve or allocate to relevant teams and staff for action. Provide mobile phone administration, including contract management, configuration of standards billing reports, invoicing of bills, procurement of goods and services and fault reporting with the mobile phone service provider.
Clackmannanshire Council welcomes applications from everyone and we value diversity in our workforce. We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. For this vacancy, we would welcome applications from ethnic minority groups, who are currently under represented in our workforce.
Clackmannanshire Council operates a flexible hybrid approach for those roles that allow this type of working. Attendance at the office will be required to meet the needs of the business and for example to build team and stakeholder relationships. The exact pattern of working will be agreed with you as part of the recruitment process.
Clackmannanshire Council is a living wage accredited employer. Should you have difficulty applying for a job online please call 01259 452244 (24 hrs) and leave your details along with the reference number of the post. Please note that if you are selected for interview you will be notified by e-mail.
There may be an opportunity for you to seek permission to apply for this position on a secondment basis. Applicants should ensure they read the secondment policy on Connect.
ICT Customer Support Officer - CLA04361 employer: Clackmannanshire Council
Clackmannanshire Council is an exemplary employer that prioritises inclusivity and employee well-being, offering a flexible hybrid working model that fosters collaboration and team relationships. With a commitment to diversity and a living wage accreditation, employees can expect a supportive work culture that encourages personal and professional growth, making it an ideal place for those seeking meaningful and rewarding employment in the ICT sector.
