At a Glance
- Tasks: Join our library team to provide excellent customer service and support the community.
- Company: Clackmannanshire Council, committed to diversity and inclusion.
- Benefits: Full-time role with a competitive salary and flexible hybrid working options.
- Other info: Opportunity for career growth in a supportive and inclusive environment.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Customer-focused, adaptable, digitally confident, and a great communicator.
The predicted salary is between 23000 - 25000 € per year.
Clackmannanshire Council are looking to recruit a new member of staff to our library service as part of our dedicated and welcoming team. This post is a full time, fixed term post (35 hours) ending 31st December 2026 (with potential to extend to 31st March 2027).
This role requires an applicant who is:
- Customer focused
- Flexible and adaptable
- Digitally confident
- Great communicators
- Curious and community-minded
- Team player
If this sounds like you, then we can’t wait to receive your application.
Clackmannanshire Council welcomes applications from everyone and we value diversity in our workforce. We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. For this vacancy, we would welcome applications from ethnic minority groups, who are currently under represented in our workforce.
Clackmannanshire Council operates a flexible hybrid approach for those roles that allow this type of working. Attendance at the office will be required to meet the needs of the business and for example to build team and stakeholder relationships. The exact pattern of working will be agreed with you as part of the recruitment process.
Clackmannanshire Council is a living wage accredited employer. This post is considered Regulated Work with Children and/or Protected Adults under the Protection of Vulnerable Groups (Scotland) Act 2007. You will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by Clackmannanshire Council. Further guidance will follow in your conditional offer of employment on how to apply.
Please note you will be required to pay for the cost of this application if your salary is over £38,000 per annum, which will be deducted from your first pay.
Should you have difficulty applying for a job online please call 01259 452244 (24 hrs) and leave your details along with the reference number of the post. Please note that if you are selected for interview you will be notified by e-mail.
There may be an opportunity for you to seek permission to apply for this position on a secondment basis. Applicants should ensure they read the secondment policy on Connect.
Customer Service Adviser (Libraries) - CLA04326 employer: Clackmannanshire Council
Clackmannanshire Council is an exemplary employer that prioritises inclusivity and employee well-being, offering a supportive work culture where every team member is valued. With flexible working arrangements and a commitment to professional development, this role as a Customer Service Adviser in our library service provides a unique opportunity to engage with the community while contributing to a living wage accredited organisation. Join us in making a meaningful impact in Clackmannanshire, where your skills and passion for customer service will thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser (Libraries) - CLA04326
✨Tip Number 1
Get to know the company! Research Clackmannanshire Council and their library service. Understanding their values and community focus will help you tailor your approach during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Adviser, being a great communicator is key. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Show your flexibility! Be ready to discuss how you've adapted to changes in previous roles. Employers love candidates who can demonstrate they’re flexible and can handle various situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with digital platforms, which is a big plus for this role.
We think you need these skills to ace Customer Service Adviser (Libraries) - CLA04326
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what Clackmannanshire Council is looking for in a Customer Service Adviser. This will help you tailor your application to highlight your relevant skills and experiences.
Show Off Your Customer Focus:Since this role is all about customer service, make sure to showcase your customer-focused mindset in your application. Share examples of how you've gone above and beyond for customers in the past – it’ll really make you stand out!
Be Yourself and Be Curious:Let your personality shine through in your application! Clackmannanshire Council values curiosity and community-mindedness, so don’t hesitate to share your thoughts on how you can contribute to the library service and engage with the community.
Apply Through Our Website:We encourage you to apply directly through our website for a smooth application process. It’s super easy, and you’ll have all the necessary information at your fingertips. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Clackmannanshire Council
✨Know Your Customer Service Basics
Brush up on the key principles of customer service, especially in a library setting. Be ready to discuss how you would handle various customer scenarios, showing your flexibility and adaptability.
✨Show Off Your Digital Confidence
Since the role requires digital confidence, prepare to talk about your experience with library systems or any relevant software. Maybe even mention a time when you helped someone navigate a digital resource!
✨Communicate Clearly and Effectively
Practice your communication skills before the interview. Think about how you can convey information clearly and concisely, as this is crucial for a Customer Service Adviser. Role-play with a friend if you can!
✨Demonstrate Your Community Mindset
Research Clackmannanshire Council and its library services. Be prepared to discuss how you can contribute to the community and engage with library users, showcasing your curiosity and team spirit.
