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- Tasks: Help customers with enquiries about Council services via phone, online, and face-to-face.
- Company: Join Clackmannanshire Council, a diverse and inclusive employer committed to respect and dignity.
- Benefits: Enjoy flexible hybrid working options and be part of a living wage accredited organisation.
- Why this job: Make a real impact in your community while developing valuable customer service skills.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: We encourage applications from underrepresented ethnic minority groups.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
To provide anyone who contacts the Council with advice and information on Council services and to deal efficiently and courteously with customer enquiries over the phone, online and face to face at any customer services point of contact.
Additional Information
You can view the application pack below which contains the job profile outlining the skills, experience and knowledge required for this job. You can also find our recruitment privacy notice and a general information pack about Clackmannanshire Council.
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Clackmannanshire Council is currently promoting the recruitment campaign “Get into Care for Adult Care”. Further documents can be viewed below – these do not relate to the job advertised.
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Clackmannanshire Council welcomes applications from everyone and we value diversity in our workforce. We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. For this vacancy, we would welcome applications from ethnic minority groups, who are currently under represented in our workforce.
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Clackmannanshire Council operates a flexible hybrid approach for those roles that allow this type of working. Attendance at the office will be required to meet the needs of the business and for example to build team and stakeholder relationships. The exact pattern of working will be agreed with you as part of the recruitment process.
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Clackmannanshire Council is a living wage accredited employer.
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Should you have difficulty applying for a job online please call 01259 452244 (24 hrs) and leave your details along with the reference number of the post.
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Please note that if you are selected for interview you will be notified by e-mail.
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Please click this link to view a short video on what is expected when completing application forms for Clackmannanshire Council – https://www.youtube.com/watch?v=LXaasgoGqmw
Customer Service Adviser - CLA03980 employer: Clackmannanshire Council
Contact Detail:
Clackmannanshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser - CLA03980
✨Tip Number 1
Familiarise yourself with Clackmannanshire Council's services and values. Understanding their mission and the specific services they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and face-to-face. As a Customer Service Adviser, you'll need to convey information clearly and courteously, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common customer service challenges and solutions. Being prepared to discuss how you would handle difficult situations or customer complaints can set you apart from other candidates and show your problem-solving abilities.
✨Tip Number 4
Network with current or former employees of Clackmannanshire Council if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Adviser - CLA03980
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the skills, experience, and knowledge required for the Customer Service Adviser position. Tailor your application to highlight how your background aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to handle enquiries efficiently and courteously.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the Council's commitment to diversity. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to their inclusive culture.
Follow Application Instructions: Make sure to follow all application instructions provided by Clackmannanshire Council. This includes submitting your application online through our website and ensuring all required documents are included. Double-check for any specific requirements mentioned in the application pack.
How to prepare for a job interview at Clackmannanshire Council
✨Know the Council's Services
Familiarise yourself with the various services offered by Clackmannanshire Council. Understanding their offerings will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Practice Active Listening
As a Customer Service Adviser, you'll need to listen carefully to customer enquiries. During the interview, show that you can actively listen by summarising questions before answering them, which will highlight your communication skills.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively resolved customer issues in the past. This will illustrate your ability to handle enquiries efficiently and courteously, which is crucial for this position.
✨Emphasise Inclusivity and Diversity
Clackmannanshire Council values diversity in its workforce. Be prepared to discuss how you can contribute to an inclusive environment and respect for all individuals, showcasing your alignment with their values.
