At a Glance
- Tasks: Help customers with inquiries about Council services via phone, online, and in person.
- Company: Join Clackmannanshire Council, a diverse and inclusive employer committed to respect and dignity.
- Benefits: Enjoy a hybrid work model, competitive salary, and a living wage accreditation.
- Other info: We encourage applications from underrepresented groups to enhance our workforce diversity.
- Why this job: Be part of a supportive team making a real difference in the community.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
The predicted salary is between 24874 - 27247 £ per year.
Location: Kilncraigs Greenside Street Alloa, FK10 1EB
Salary: £24,874.77 - £27,247.27 per year
Contract Type: Permanent
Position Type: Full Time
Hours: 35 hours per week
Work From Home: Hybrid
Job Description
To provide anyone who contacts the Council with advice and information on Council services and to deal efficiently and courteously with customer enquiries over the phone, online and face to face at any customer services point of contact.
Additional Information
You can view the application pack below which contains the job profile outlining the skills, experience and knowledge required for this job. You can also find our recruitment privacy notice and a general information pack about Clackmannanshire Council.
Clackmannanshire Council is currently promoting the recruitment campaign “Get into Care for Adult Care”. Further documents can be viewed below – these do not relate to the job advertised.
Clackmannanshire Council welcomes applications from everyone and we value diversity in our workforce. We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. For this vacancy, we would welcome applications from ethnic minority groups, who are currently under represented in our workforce.
Clackmannanshire Council operates a flexible hybrid approach for those roles that allow this type of working. Attendance at the office will be required to meet the needs of the business and for example to build team and stakeholder relationships. The exact pattern of working will be agreed with you as part of the recruitment process.
Clackmannanshire Council is a living wage accredited employer.
Should you have difficulty applying for a job online please call 01259 452244 (24 hrs) and leave your details along with the reference number of the post.
Please note that if you are selected for interview you will be notified by e-mail.
#J-18808-LjbffrCustomer Service Adviser in Alloa employer: Clackmannanshire Council
Clackmannanshire Council is an exemplary employer that prioritises inclusivity and employee well-being, offering a flexible hybrid working model that fosters a supportive work culture. With a commitment to diversity and respect, employees are encouraged to grow within the organisation while contributing to meaningful community services in Alloa. The council also provides competitive salaries and is a living wage accredited employer, making it an attractive choice for those seeking a rewarding career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Alloa
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Clackmannanshire Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Clackmannanshire Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Adviser in Alloa
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Clackmannanshire Council:Your cover letter is your chance to shine! Tell us why you want to work at Clackmannanshire Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Clackmannanshire Council!
How to prepare for a job interview at Clackmannanshire Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
