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- Tasks: Help customers with inquiries about Council services via phone, online, and in person.
- Company: Join Clackmannanshire Council, a diverse and inclusive employer committed to respect and dignity.
- Benefits: Enjoy a hybrid work model, competitive salary, and a living wage accreditation.
- Why this job: Be part of a supportive team making a real difference in the community.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: We encourage applications from underrepresented groups to enhance our workforce diversity.
The predicted salary is between 24874 - 27247 £ per year.
Location: Kilncraigs Greenside Street Alloa, FK10 1EB
Salary: £24,874.77 – £27,247.27 per year
Contract Type: Permanent
Position Type: Full Time
Hours: 35 hours per week
Work From Home: Hybrid
Job Description
To provide anyone who contacts the Council with advice and information on Council services and to deal efficiently and courteously with customer enquiries over the phone, online and face to face at any customer services point of contact.
Additional Information
You can view the application pack below which contains the job profile outlining the skills, experience and knowledge required for this job. You can also find our recruitment privacy notice and a general information pack about Clackmannanshire Council.
Clackmannanshire Council is currently promoting the recruitment campaign “Get into Care for Adult Care”. Further documents can be viewed below – these do not relate to the job advertised.
Clackmannanshire Council welcomes applications from everyone and we value diversity in our workforce. We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. For this vacancy, we would welcome applications from ethnic minority groups, who are currently under represented in our workforce.
Clackmannanshire Council operates a flexible hybrid approach for those roles that allow this type of working. Attendance at the office will be required to meet the needs of the business and for example to build team and stakeholder relationships. The exact pattern of working will be agreed with you as part of the recruitment process.
Clackmannanshire Council is a living wage accredited employer.
Should you have difficulty applying for a job online please call 01259 452244 (24 hrs) and leave your details along with the reference number of the post.
Please note that if you are selected for interview you will be notified by e-mail.
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Customer Service Adviser employer: Clackmannanshire Council
Contact Detail:
Clackmannanshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with Clackmannanshire Council's services and values. Understanding their mission and the specific services they offer will help you tailor your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer enquiries. Since the role involves dealing with customers over the phone and face-to-face, being able to articulate your thoughts clearly and courteously is crucial.
✨Tip Number 3
Network with current or former employees of Clackmannanshire Council. They can provide valuable insights into the company culture and expectations, which can help you prepare better for the interview process.
✨Tip Number 4
Be ready to discuss your experience with hybrid working environments. Since this position offers a flexible approach, showcasing your ability to adapt to different work settings will be beneficial during your interview.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've successfully handled customer enquiries in the past.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Mention why you want to work for Clackmannanshire Council and how you can contribute to their commitment to diversity and inclusion.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Clackmannanshire Council
✨Know the Council's Services
Familiarise yourself with the various services offered by Clackmannanshire Council. Understanding their offerings will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Adviser, effective communication is key. Prepare examples of how you've successfully handled customer enquiries in the past, whether over the phone, online, or face-to-face.
✨Emphasise Your Problem-Solving Abilities
Be ready to discuss situations where you've resolved customer issues efficiently. Highlight your ability to think on your feet and provide solutions that meet customer needs.
✨Demonstrate Your Commitment to Diversity
Clackmannanshire Council values diversity in its workforce. Be prepared to discuss how you can contribute to an inclusive culture and respect for all individuals in your interactions.
