At a Glance
- Tasks: Join our library team and provide excellent customer service to the community.
- Company: Clackmannanshire Council, a welcoming and inclusive employer.
- Benefits: Full-time hours, flexible working, and a living wage.
- Other info: Diverse workplace with opportunities for personal and professional growth.
- Why this job: Make a difference in your community while developing your skills.
- Qualifications: Customer-focused, adaptable, digitally confident, and a great communicator.
The predicted salary is between 30000 - 40000 € per year.
Clackmannanshire Council are looking to recruit a new member of staff to our library service as part of our dedicated and welcoming team. This post is a full time, fixed term post (35 hours) ending 31st December 2026 (with potential to extend to 31st March 2027).
This role requires an applicant who is:
- Customer focused
- Flexible and adaptable
- Digitally confident
- Great communicators
- Curious and community-minded
- Team player
If this sounds like you, then we can’t wait to receive your application.
Clackmannanshire Council welcomes applications from everyone and we value diversity in our workforce. We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. For this vacancy, we would welcome applications from ethnic minority groups, who are currently under represented in our workforce.
Clackmannanshire Council operates a flexible hybrid approach for those roles that allow this type of working. Attendance at the office will be required to meet the needs of the business and for example to build team and stakeholder relationships. The exact pattern of working will be agreed with you as part of the recruitment process.
Clackmannanshire Council is a living wage accredited employer.
This post is considered Regulated Work with Children and/or Protected Adults under the Protection of Vulnerable Groups (Scotland) Act 2007. You will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by Clackmannanshire Council. Further guidance will follow in your conditional offer of employment on how to apply. Please note you will be required to pay for the cost of this application if your salary is over £38,000 per annum, which will be deducted from your first pay.
Should you have difficulty applying for a job online please call 01259 452244 (24 hrs) and leave your details along with the reference number of the post. Please note that if you are selected for interview you will be notified by e-mail.
There may be an opportunity for you to seek permission to apply for this position on a secondment basis. Applicants should ensure they read the secondment policy on Connect.
Customer Service Adviser (Libraries) - CLA04326 in Alloa employer: Clackmannanshire Council
Clackmannanshire Council is an exemplary employer that prioritises inclusivity and employee well-being, making it an ideal workplace for those passionate about community service. With a flexible hybrid working model, a commitment to the living wage, and a supportive team culture, employees are encouraged to grow and thrive in their roles while contributing positively to the local community. Join us in a fulfilling career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser (Libraries) - CLA04326 in Alloa
✨Tip Number 1
Get to know the library service and its community! Research Clackmannanshire Council's values and how they engage with the public. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Adviser, you'll need to be a great communicator. Try role-playing common customer scenarios with friends or family to build your confidence and get feedback on your responses.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with the latest library technologies and digital tools. Being able to discuss these during your interview will demonstrate that you're adaptable and ready to tackle any challenges that come your way.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly through Clackmannanshire Council's site. This not only streamlines the process but also shows your commitment to joining their team.
We think you need these skills to ace Customer Service Adviser (Libraries) - CLA04326 in Alloa
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Flexible and Adaptable:This role requires someone who can adapt to different situations. In your application, mention times when you've had to be flexible or change your approach to meet a challenge. We love a good story of adaptability!
Communicate Clearly:Great communication is key for this position. When writing your application, keep your language clear and concise. We appreciate a well-structured application that gets straight to the point while still showing your personality!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Clackmannanshire Council
✨Know Your Customer Service Basics
Brush up on the key principles of customer service, especially in a library setting. Be ready to discuss how you would handle various customer scenarios, showing your flexibility and adaptability.
✨Show Off Your Digital Skills
Since the role requires digital confidence, prepare to talk about any relevant software or tools you've used. Maybe even mention how you've helped customers navigate digital resources in the past.
✨Communicate Clearly and Effectively
Practice articulating your thoughts clearly. You might be asked to explain complex information simply, so think of examples where you've successfully communicated with diverse audiences.
✨Demonstrate Your Community Spirit
Clackmannanshire Council values community-minded individuals. Think of ways you've engaged with your community or contributed to local initiatives, and be ready to share these experiences during your interview.
