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- Tasks: Provide top-notch admin support and be the friendly face for customer enquiries.
- Company: Join Clackmannanshire Council, a diverse and inclusive employer.
- Benefits: Enjoy flexible hybrid working, competitive pay, and a supportive team environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Opportunities for career growth and a commitment to diversity.
The predicted salary is between 24000 - 28000 £ per year.
TEMPORARY UNTIL 31/12/2027
- To assist in the provision of an efficient, effective and flexible administrative support by working as part of the Business Support Team.
- To provide a customer focused service as the first point of contact for both internal and external customers. Enquiries will range from colleagues requesting advice, to members of the public looking for information on any aspect of Council services.
- To provide business support services of a standard that demonstrates a high level of initiative, judgement, confidentiality and responsibility.
- To assist the Service Management Team in the delivery of specific projects that may impact on changes to procedures and practices across the Council.
- Although staff may initially be allocated in a Service area, they can be moved to suit Service need.
Clackmannanshire Council welcomes applications from everyone and we value diversity in our workforce. We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. For this vacancy, we would welcome applications from ethnic minority groups, who are currently under represented in our workforce.
Clackmannanshire Council operates a flexible hybrid approach for those roles that allow this type of working. Attendance at the office will be required to meet the needs of the business and for example to build team and stakeholder relationships. The exact pattern of working will be agreed with you as part of the recruitment process.
Should you have difficulty applying for a job online please call 01259 452244 (24 hrs) and leave your details along with the reference number of the post. Please note that if you are selected for interview you will be notified by e-mail.
There may be an opportunity for you to seek permission to apply for this position on a secondment basis. Applicants should ensure they read the secondment policy on Connect.
Business Support Officer (Wellbeing Hub) - CLA04281 in Alloa employer: Clackmannanshire Council
Contact Detail:
Clackmannanshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer (Wellbeing Hub) - CLA04281 in Alloa
✨Tip Number 1
Network like a pro! Reach out to current or former employees of Clackmannanshire Council on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the Council's recent projects and initiatives. Show us that you’re genuinely interested in their work and how you can contribute to their goals.
✨Tip Number 3
Practice your customer service skills! Since you'll be the first point of contact, think about how you would handle various enquiries. Role-play with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Clackmannanshire Council.
We think you need these skills to ace Business Support Officer (Wellbeing Hub) - CLA04281 in Alloa
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what the Business Support Officer role entails and how your skills align with the requirements. This will help you tailor your application to stand out!
Showcase Your Customer Service Skills: Since this role is all about providing a customer-focused service, highlight any relevant experience you have in dealing with customers or the public. Use specific examples to demonstrate your ability to handle enquiries effectively and with a friendly approach.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your sentences are easy to read. We want to see your personality shine through, but clarity is key to making a great impression!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the necessary information and resources to help you along the way.
How to prepare for a job interview at Clackmannanshire Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description for the Business Support Officer role. Familiarise yourself with the key responsibilities, such as providing customer-focused service and supporting the Service Management Team. This will help you tailor your answers to show how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
As the first point of contact for both internal and external customers, it’s crucial to demonstrate your customer service abilities. Prepare examples from your past experiences where you’ve successfully handled inquiries or resolved issues. This will highlight your initiative and judgement, which are essential for this role.
✨Be Ready for Flexibility
Since the role may require you to move between different service areas, be prepared to discuss your adaptability. Think of instances where you’ve had to adjust to new situations or take on varied tasks. This will show that you can thrive in a dynamic environment, which is a big plus for the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This not only shows your interest in the position but also gives you a better understanding of what to expect if you get the job.