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- Tasks: Join our Business Support Team to provide top-notch administrative support and customer service.
- Company: Clackmannanshire Council, committed to diversity and an inclusive workplace.
- Benefits: Flexible hybrid working, living wage, and a supportive team environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a proactive attitude towards problem-solving.
- Other info: Opportunities for career growth and involvement in impactful projects.
The predicted salary is between 30000 - 42000 £ per year.
To assist in the provision of an efficient, effective and flexible administrative support by working as part of the Business Support Team.
To provide a customer focused service as the first point of contact for both internal and external customers. Enquiries will range from colleagues requesting advice, to members of the public looking for information on any aspect of Council services.
To provide business support services of a standard that demonstrates a high level of initiative, judgement, confidentiality and responsibility.
To assist the Service Management Team in the delivery of specific projects that may impact on changes to procedures and practices across the Council.
Although staff may initially be allocated in a Service area, they can be moved to suit Service need.
Clackmannanshire Council welcomes applications from everyone and we value diversity in our workforce. We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect.
For this vacancy, we would welcome applications from ethnic minority groups, who are currently under represented in our workforce.
Clackmannanshire Council operates a flexible hybrid approach for those roles that allow this type of working. Attendance at the office will be required to meet the needs of the business and for example to build team and stakeholder relationships. The exact pattern of working will be agreed with you as part of the recruitment process.
Clackmannanshire Council is a living wage accredited employer.
Should you have difficulty applying for a job online please call 01259 452244 (24 hrs) and leave your details along with the reference number of the post. Please note that if you are selected for interview you will be notified by e-mail.
There may be an opportunity for you to seek permission to apply for this position on a secondment basis. Applicants should ensure they read the secondment policy on Connect.
Business Support Officer - CLA04220 in Alloa employer: Clackmannanshire Council
Contact Detail:
Clackmannanshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer - CLA04220 in Alloa
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Clackmannanshire Council on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the council's recent projects and initiatives. Show us that you're genuinely interested in how you can contribute to their goals.
✨Tip Number 3
Practice your customer service skills! Since you'll be the first point of contact, think about how you'd handle various enquiries. Role-play with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on joining the team directly.
We think you need these skills to ace Business Support Officer - CLA04220 in Alloa
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your skills and experiences match what they're looking for, so make sure you highlight those in your application!
Show Off Your Customer Service Skills: Since this role is all about providing a customer-focused service, don’t forget to mention any relevant experience you have. We love to see examples of how you've helped others or resolved issues in the past.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make sure your key points stand out!
Apply Through Our Website: We encourage you to apply through our website for a smooth process. It’s super easy, and you’ll find all the info you need right there. Plus, it helps us keep track of your application!
How to prepare for a job interview at Clackmannanshire Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description for the Business Support Officer role. Familiarise yourself with the key responsibilities, such as providing administrative support and being the first point of contact for customers. This will help you tailor your answers to demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with both internal and external customers, be prepared to discuss your customer service experience. Think of specific examples where you’ve gone above and beyond to assist someone or resolved a challenging situation. This will show that you can provide the high level of service they expect.
✨Demonstrate Initiative and Judgement
The job requires a high level of initiative and judgement, so come ready with examples of when you've had to make decisions independently. Whether it’s managing a project or handling sensitive information, share stories that highlight your ability to take responsibility and act wisely under pressure.
✨Be Ready for Flexibility
As the role may involve moving between different service areas, express your willingness to adapt and learn. Prepare to discuss how you’ve successfully navigated changes in previous roles and how you can contribute to various projects within the council. This will show that you’re not just a fit for one area but can add value across the board.