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- Tasks: Join our Housing Operations Team to provide top-notch administrative support and customer service.
- Company: Clackmannanshire Council is dedicated to creating an inclusive and diverse workplace.
- Benefits: Enjoy flexible hybrid working, a living wage, and a supportive team environment.
- Why this job: Make a real impact by helping people navigate housing services in a dynamic role.
- Qualifications: No specific qualifications required; just bring your organisational skills and a positive attitude!
- Other info: We encourage applications from underrepresented groups to enhance our diverse workforce.
The predicted salary is between 28800 - 43200 £ per year.
To assist in the provision of an efficient, effective and flexible administrative support by working as part of the Housing Operations Team.
To provide a customer focused service as the first point of contact for both internal and external customers. Enquiries will range from colleagues requesting advice to applicants, tenants and members of the public looking for information on any aspect of Housing Services.
To provide business support services of a standard that demonstrates attention to detail, good judgment, effective organisational skills and excellent team working.
The job holder requires procedural knowledge of their own job and an understanding of the work of others. Staff can be moved to different teams to suit Service needs.
Clackmannanshire Council welcomes applications from everyone and we value diversity in our workforce. We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. For this vacancy, we would welcome applications from ethnic minority groups, who are currently under represented in our workforce.
Clackmannanshire Council operates a flexible hybrid approach for those roles that allow this type of working. Attendance at the office will be required to meet the needs of the business and for example to build team and stakeholder relationships. The exact pattern of working will be agreed with you as part of the recruitment process.
Clackmannanshire Council is a living wage accredited employer.
You will be required to undergo a disclosure check prior to a formal offer of employment being made by Clackmannanshire Council. The cost of this check will be detailed in your conditional offer of employment if you are successful.
Should you have difficulty applying for a job online please call 01259 452244 (24 hrs) and leave your details along with the reference number of the post. Please note that if you are selected for interview you will be notified by e-mail.
Administrator (Housing) - CLA03900 employer: Clackmannanshire Council
Contact Detail:
Clackmannanshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator (Housing) - CLA03900
✨Tip Number 1
Familiarise yourself with the Housing Operations Team's structure and functions. Understanding how different roles interact will help you demonstrate your knowledge during interviews and show that you're a team player.
✨Tip Number 2
Brush up on your customer service skills, as this role requires being the first point of contact for various stakeholders. Practising scenarios where you handle inquiries or complaints can prepare you for real-life situations you'll face in the job.
✨Tip Number 3
Network with current or former employees of Clackmannanshire Council to gain insights into the work culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your organisational skills and attention to detail in practical terms. Think of specific examples from your past experiences where these skills made a difference, as this will help you stand out during interviews.
We think you need these skills to ace Administrator (Housing) - CLA03900
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Administrator (Housing) position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since the role involves being the first point of contact for customers, emphasise your customer service experience. Provide specific examples of how you've successfully handled inquiries or resolved issues in previous roles.
Showcase Organisational Skills: Demonstrate your organisational abilities by detailing experiences where you managed multiple tasks or projects effectively. Mention any tools or methods you use to stay organised, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects attention to detail, which is essential for the position.
How to prepare for a job interview at Clackmannanshire Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Administrator role. Familiarise yourself with the Housing Operations Team's objectives and how your role fits into the bigger picture.
✨Showcase Customer Service Skills
As the first point of contact for customers, it's crucial to demonstrate your customer service skills. Prepare examples of how you've effectively handled inquiries or resolved issues in previous roles, highlighting your ability to remain calm and professional under pressure.
✨Emphasise Teamwork and Flexibility
Since the role may involve moving between teams, be ready to discuss your experience working collaboratively with others. Share specific instances where you've adapted to changing team dynamics or contributed to a group project successfully.
✨Prepare for Procedural Questions
Expect questions that assess your understanding of administrative procedures and your attention to detail. Brush up on common administrative tasks and think about how you ensure accuracy and efficiency in your work.
