After Sales Administrator - Retail

Company

CLAAS U. K. Ltd.

Location

Saxham

Start Date

01/08/2026

Professional Level

Professionals

Key Area

After Sales

As CLAAS Global Retail, with 18 locations throughout the UK, we are a leading dealer in agricultural machinery focused on sustained growth.

We pride ourselves on delivering outstanding customer service through a motivated and knowledgeable team.

Our commitment to creating a positive workplace environment ensures that our employees thrive just as much as our customers, reflecting our belief that people are key to driving continued success.

Your role in our team

• We are seeking an organised, motivated, and enthusiastic After Sales Administrator to join our dedicated team at the MANNS Saxham dealership.

In this important role, you will play a critical part in ensuring the smooth and efficient operation of our After Sales Department.

• Main Duties include providing comprehensive administrative support to the After Sales team, including:
• Raising job details and purchase orders
• Processing timesheets and liaising with the payroll department
• Updating internal systems with customer information and work‑in‑progress status
• Invoicing for completed work
• Processing and tracking warranty claims
• Managing purchase orders and ensuring invoices are matched appropriately
• Handling telephone enquiries, taking and distributing messages as required
• Offering day‑to‑day assistance to ensure the smooth and efficient running of the office
• Co‑ordinate with other departments and external contacts as needed to support After Sales operations.

Your profile

• Skills & Qualifications
• Solid administration experience, demonstrating reliability and efficiency in office environments
• Exceptional interpersonal and communication skills, enabling effective collaboration with colleagues at all levels
• Excellent organisational skills with a proven ability to work independently and manage workload with minimal supervision
• Strong ability to prioritise tasks and handle multiple requests simultaneously in a fast‑paced setting
• Meticulous attention to detail and commitment to maintaining a high level of accuracy in all tasks
• Proficient in Microsoft Office applications, including Word, Outlook, and Excel
• Knowledge of the agricultural sector (advantageous)
• Benefits
• Brand new state of the art office building just off the A14 with free car parking.
• Ergonomic sit/stand desk.
• On site subsidised employee restaurant.
• 24 days annual leave rising by one day per calendar year to 28 with option to carry‑over.
• Holiday purchase scheme to take annual leave to 30 days per annum.
• Defined Contribution Pension Scheme with Company contribution of 8%.
• Life assurance – 4 x annual salary.
• Free eye test and money towards glasses.
• Employee Assistance Programme – free legal and personal support for employees and their families.
• Christmas close down period.
• Industry leading sickness pay.
• Discounts on EE and Microsoft products.
• The rewards of working for a family owned, Private Company where we value all of our employees as key players in our business.
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