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For Companies At a Glance
- Tasks: Support parking operations, improve performance, and drive operational excellence in Barnet.
- Company: Join a community-focused organisation making a real impact.
- Benefits: Competitive salary, flexible hours, and career development opportunities.
- Why this job: Be a key player in creating safer neighbourhoods and thriving local businesses.
- Qualifications: Recent management experience and strong people-management skills required.
- Other info: Dynamic role with supportive management and room for growth.
The predicted salary is between 38000 - 53200 £ per year.
Overview
We are looking for an Operations Support Manager to play a central role in supporting the delivery of our parking operations across Barnet. This is a fast-paced, hands-on role that focuses on driving operational excellence, improving performance, and helping our frontline teams succeed in creating safer, better-managed neighbourhoods.
The Role
As the Operations Support Manager, you’ll be a key link between on-street operations, office functions, and contract management. You’ll support the smooth running of enforcement, notice processing, compliance, and performance reporting, while proactively identifying opportunities to improve efficiency and compliance. This is your chance to make a real impact on how local government services are delivered.
What makes this role stand out?
This role is ideal for someone who thrives on problem-solving and continuous improvement. You’ll work closely with operational managers and clients, using data, insight, and practical experience to support service delivery and drive positive change. From improving processes and responding to new challenges, you’ll be trusted to support the long-term success of our operations and people. We’re looking for a confident, organised, and proactive leader who understands that effective operations rely on strong support and clear communication. You’ll support a resilient operation, dedicated on-street staff, and ensure our services are delivered efficiently, compliantly, and professionally.
What You’ll Be Doing
- Supporting the Assistant Contract Manager to deliver a high-quality, compliant service
- Leading, motivating and developing a team of Supervisors
- Deputising for the Assistant Contract Manager when required
- Ensuring KPIs, service levels and quality standards are consistently achieved
- Managing staff performance, absence and employee relations
- Monitoring budgets and controlling operational costs
- Working closely with residents, local businesses, councillors and the Metropolitan Police
- Helping create safer neighbourhoods and thriving local business districts
- Ensuring health & safety and quality standards are met at all times
What We’re Looking For
- Recent management experience (Team Manager level or similar)
- Experience managing supervisors or equivalent roles
- Strong people-management and communication skills
- Confident handling performance management and disciplinary processes
- Proven experience monitoring KPIs and producing reports
- Commercially aware and comfortable analysing data
- Essential: Experience within parking or environmental enforcement
- Good IT skills (MS Office)
- Full, clean UK driving licence
Why Join Us?
- A leadership role with real community impact
- Opportunity to influence performance and service delivery
- Supportive management team with room to develop your career
- Competitive salary and flexible working approach
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Operations Support Manager employer: cks-productions | TONSTUDIO & AUDIOAGENTUR
Contact Detail:
cks-productions | TONSTUDIO & AUDIOAGENTUR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your skills can help improve their performance. This will show you're genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your problem-solving skills! Since this role is all about driving operational excellence, be ready to discuss real-life scenarios where you've improved processes or tackled challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Support Manager role. Highlight your management experience, people skills, and any relevant achievements in parking or environmental enforcement.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence and improved performance in previous positions.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to tackle challenges head-on. We want to see how you've used data and insight to make positive changes in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at cks-productions | TONSTUDIO & AUDIOAGENTUR
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key aspects of parking operations and how they impact local communities. Familiarise yourself with the specific challenges faced in Barnet and think about how your experience can help address these issues.
✨Showcase Your Leadership Skills
As an Operations Support Manager, you'll be leading a team. Prepare examples of how you've successfully motivated and developed teams in the past. Be ready to discuss your approach to performance management and how you handle difficult conversations.
✨Data is Your Best Friend
Since the role involves monitoring KPIs and producing reports, brush up on your data analysis skills. Be prepared to discuss how you've used data to drive improvements in previous roles and how you would apply this in the context of parking operations.
✨Communicate Clearly and Confidently
Effective communication is crucial for this role. Practice articulating your thoughts clearly and confidently. Think about how you would explain complex operational issues to different stakeholders, including residents and local businesses.
