Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and motivate a customer service team on weekends to achieve goals.
- Company: Join a supportive company that values diversity and teamwork.
- Benefits: Earn £18,000 per annum with 25 days holiday and training opportunities.
- Why this job: Make a real impact by developing your leadership skills in a dynamic environment.
- Qualifications: Previous supervisory experience and strong communication skills are essential.
- Other info: Enjoy a motivating workplace with excellent career development prospects.
The predicted salary is between 18000 - 25200 £ per year.
The Role
Do you have good customer service experience? Do you have experience in a supervisory role? Are you a team player? Are you looking for weekend work?
We are looking for a Weekend Supervisor to manage and oversee one of our Customer Service Teams. Someone to identify and assist in the development of new business whilst having a positive attitude and be involved in supporting management in employing changes. You will be a strong communicator who is looking to make a difference within the team.
What will you do?
- Lead and motivate call centre staff and delegate responsibilities to ensure team goals are achieved.
- Assess employees and provide feedback weekly, provide mentorship and training to maximise performance. React to underperformance.
- Be in charge of dealing with issues and ensuring that Management are kept informed.
- Produce team rota within budget and monitor contract spend in relation to uniform and other equipment, ensuring effective cost control.
- Seek continuous improvement by reviewing processes to maintain staff enthusiasm.
- Delegate responsibilities to ensure team goals are achieved.
- Develop, coach, and monitor the team in relation to systems knowledge and service requirements.
- Set goals, conduct appraisals and identify training needs for operational staff.
- Complete daily, weekly, and monthly reports in line with the client and APCOA's reporting requirements.
What will you bring?
- Ability to manage people and communicate well orally and in writing.
- Encourage open dialogue with team.
- Good team player.
- Organised and reliable.
- Leadership skills.
We are looking for someone with the ability to communicate well and encourage open dialogue within their team. Previous leadership experience is desired.
What we'll offer you:
- Annual salary of £18,000.
- 24 hours per week - 12 hour shift (Saturday and Sunday).
- 25 days holidays + 8 BHs (pro rata).
- Training and Development.
- Pension Scheme.
Does the above sound like you? If so, please apply and we will get back to you as soon as possible.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Customer Service Team Supervisor - Weekends in Manchester employer: cks-productions | TONSTUDIO & AUDIOAGENTUR
Contact Detail:
cks-productions | TONSTUDIO & AUDIOAGENTUR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Supervisor - Weekends in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Service Team Supervisor role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews! Research common questions for supervisory roles and practice your answers. We want you to showcase your leadership skills and customer service experience, so be ready to share examples of how you've motivated teams in the past.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a perfect fit for the Customer Service Team Supervisor position.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that suit your skills. Plus, it shows us that you’re genuinely interested in joining our team. So, what are you waiting for? Get applying!
We think you need these skills to ace Customer Service Team Supervisor - Weekends in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled tough situations and made customers happy, so share some examples that showcase your skills!
Leadership Experience is Key: Since this role involves supervising a team, don’t forget to mention any leadership experience you have. We’re looking for someone who can motivate and guide others, so tell us about times you've led a team or project.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at cks-productions | TONSTUDIO & AUDIOAGENTUR
✨Show Off Your Leadership Skills
Make sure to highlight your previous supervisory experience during the interview. Share specific examples of how you've motivated a team or dealt with underperformance. This will demonstrate that you have the skills needed to lead and inspire others.
✨Communicate Clearly and Confidently
As a Customer Service Team Supervisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare answers to common questions about team dynamics and conflict resolution to showcase your ability to encourage open dialogue.
✨Be Ready to Discuss Process Improvements
The role involves seeking continuous improvement, so come prepared with ideas on how to enhance team performance or customer service processes. Think about past experiences where you identified areas for improvement and how you implemented changes successfully.
✨Demonstrate Your Organisational Skills
Since you'll be responsible for producing team rotas and managing budgets, it's important to show that you're organised and reliable. Bring examples of how you've managed schedules or resources effectively in previous roles to illustrate your capability in this area.
