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- Tasks: Support parking operations and drive performance improvements in a fast-paced environment.
- Company: Join a community-focused organisation making a real impact in Barnet.
- Benefits: Competitive salary, flexible hours, and opportunities for career development.
- Why this job: Be a key player in enhancing local services and creating safer neighbourhoods.
- Qualifications: Recent management experience and strong people-management skills required.
- Other info: Dynamic role with supportive management and a focus on personal growth.
The predicted salary is between 32000 - 44000 £ per year.
We are looking for an Operations Support Manager to play a central role in supporting the delivery of our parking operations across Barnet. This is a fast-paced, hands-on role that focuses on driving operational excellence, improving performance, and helping our frontline teams succeed in creating safer, better-managed neighbourhoods.
As the Operations Support Manager, you’ll be a key link between on-street operations, office functions, and contract management. You’ll support the smooth running of enforcement, notice processing, compliance, and performance reporting, while proactively identifying opportunities to improve efficiency and compliance. This is your chance to make a real impact on how local government services are delivered.
This role is ideal for someone who thrives on problem-solving and continuous improvement. You’ll work closely with operational managers and clients, using data, insight, and practical experience to support service delivery and drive positive change. From improving processes and responding to new challenges, you’ll be trusted to support the long-term success of our operations and people.
We’re looking for a confident, organised, and proactive leader who understands that effective operations rely on strong support and clear communication. You’ll support a resilient operation, dedicated on-street staff, and ensure our services are delivered efficiently, compliantly, and professionally.
What You’ll Be Doing:
- Supporting the Assistant Contract Manager to deliver a high-quality, compliant service
- Leading, motivating and developing a team of Supervisors
- Deputising for the Assistant Contract Manager when required
- Ensuring KPIs, service levels and quality standards are consistently achieved
- Managing staff performance, absence and employee relations
- Monitoring budgets and controlling operational costs
- Working closely with residents, local businesses, councillors and the Metropolitan Police
- Helping create safer neighbourhoods and thriving local business districts
- Ensuring health & safety and quality standards are met at all times
What We’re Looking For:
- Recent management experience (Team Manager level or similar)
- Experience managing supervisors or equivalent roles
- Strong people-management and communication skills
- Confident handling performance management and disciplinary processes
- Proven experience monitoring KPIs and producing reports
- Commercially aware and comfortable analysing data
- Essential: Experience within parking or environmental enforcement
- Good IT skills (MS Office)
- Full, clean UK driving licence
Why Join Us?
- A leadership role with real community impact
- Opportunity to influence performance and service delivery
- Supportive management team with room to develop your career
- Competitive salary and flexible working approach
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Operations Support Manager in London employer: cks-productions | TONSTUDIO & AUDIOAGENTUR
Contact Detail:
cks-productions | TONSTUDIO & AUDIOAGENTUR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your skills can help improve their performance. This shows you're proactive and genuinely interested in making an impact.
✨Tip Number 3
Practice your communication skills! As an Operations Support Manager, you'll need to convey ideas clearly and effectively. Try mock interviews with friends or use online resources to refine your pitch and responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to creating safer, better-managed neighbourhoods.
We think you need these skills to ace Operations Support Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Manager role. Highlight your management experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence in the past, and let us know what excites you about working with us.
Showcase Your Problem-Solving Skills: Since this role is all about problem-solving and continuous improvement, make sure to include examples of challenges you've faced and how you overcame them. We love seeing candidates who can think on their feet and drive positive change!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at cks-productions | TONSTUDIO & AUDIOAGENTUR
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key aspects of operations support in parking management. Familiarise yourself with common challenges and solutions in the field, as well as the specific KPIs mentioned in the job description. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your People Skills
As an Operations Support Manager, you'll be leading a team and working closely with various stakeholders. Prepare examples of how you've successfully managed teams or resolved conflicts in the past. Highlight your communication skills and ability to motivate others, as these are crucial for the role.
✨Be Data-Savvy
Since the role involves monitoring KPIs and producing reports, brush up on your data analysis skills. Be ready to discuss how you've used data to drive improvements in previous roles. If you can, bring along examples of reports or analyses you've created to showcase your experience.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the company’s operations and future goals. Ask about their approach to continuous improvement and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
