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- Tasks: Lead and motivate a customer service team on weekends, ensuring goals are met.
- Company: Join cks-productions | TONSTUDIO & AUDIOAGENTUR, a dynamic player in strategic management services.
- Benefits: Enjoy £18,000 salary, 25 days holiday, training opportunities, and a pension scheme.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Previous leadership experience and strong communication skills are essential.
- Other info: Part-time role with 12-hour shifts on Saturdays and Sundays.
The predicted salary is between 18000 - 25200 £ per year.
Join to apply for the Customer Service Team Supervisor Weekends Wigan, WN1 1LN role at cks-productions | TONSTUDIO & AUDIOAGENTUR 4 days ago Be among the first 25 applicants Join to apply for the Customer Service Team Supervisor Weekends Wigan, WN1 1LN role at cks-productions | TONSTUDIO & AUDIOAGENTUR Customer Service Team Weekend Supervisor Part-Time £18,000 per annum Do you have good customer service experience? Do you have experience in a supervisory role? Are you a team player? Are you looking for weekend work? Overview We are looking for a Weekend Supervisor to manage and oversee one of our Customer Service Teams. Someone to identify and assist in the development of new business whilst having a positive attitude and be involved in supporting management in employing changes. You will be a strong communicator who is looking to make a difference within the team. What will you do? Lead and motivate call centre staff and delegate responsibilities to ensure team goals are achieved. Assess employees and provide feedback weekly, provide mentorship and training to maximise performance. React to underperformance. Be in charge of dealing with issues and ensuring that Management are kept informed. Produce team rota within budget and monitor contract spend in relation to uniform and other equipment, ensuring effective cost control. Seek continuous improvement by reviewing processes to maintain staff enthusiasm. Delegate responsibilities to ensure team goals are achieved. Develop, coach, and monitor the team in relation to systems knowledge and service requirements. Set goals, conduct appraisals and identify training needs for operational staff Complete daily, weekly, and monthly reports in line with the client and APCOAs reporting requirements. What will you bring? Ability to manage people and communicate well orally and in writing. Encourage open dialogue with team. Good team player Organised and reliable Leadership skills Previous leadership experience is desired. We are looking for someone who can communicate well and foster open dialogue within their team. What We Offer You Annual salary of £18,000 24 hours per week, 12-hour shifts (Saturday and Sunday) 25 days holidays + 8 bank holidays Training and Development Pension Scheme If this sounds like you, please apply. We are committed to ensuring APCOA is a fair workplace regardless of age, race, gender, sexuality, or organizational level. We promote a motivating environment where successes are shared and staff development is prioritized. Additional Details Seniority level: Mid-Senior level Employment type: Part-time Job function: Other Industries: Strategic Management Services #J-18808-Ljbffr
Customer Service Team Supervisor Weekends Wigan, WN1 1LN employer: cks-productions | TONSTUDIO & AUDIOAGENTUR
Contact Detail:
cks-productions | TONSTUDIO & AUDIOAGENTUR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Supervisor Weekends Wigan, WN1 1LN
✨Tip Number 1
Familiarise yourself with the company culture at cks-productions | TONSTUDIO & AUDIOAGENTUR. Understanding their values and mission can help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've motivated teams, handled conflicts, or improved processes, as these are key aspects of the Customer Service Team Supervisor role.
✨Tip Number 3
Demonstrate your communication skills by preparing questions to ask during the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you.
✨Tip Number 4
Since this role involves weekend shifts, be ready to discuss your availability and commitment to working those hours. Showing enthusiasm for weekend work can set you apart from other candidates.
We think you need these skills to ace Customer Service Team Supervisor Weekends Wigan, WN1 1LN
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and supervisory experience. Use specific examples that demonstrate your leadership skills and ability to motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership style. Mention how you can contribute to the team's success and align with the company's values.
Highlight Relevant Skills: In your application, emphasise skills such as communication, organisation, and team management. Provide examples of how you've successfully led teams or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at cks-productions | TONSTUDIO & AUDIOAGENTUR
✨Showcase Your Leadership Skills
As a Customer Service Team Supervisor, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, highlighting your approach to motivating staff and managing performance.
✨Communicate Clearly
Effective communication is key for this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you encourage open dialogue within a team and handle difficult conversations.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific instances where you've dealt with underperformance or resolved conflicts within a team. Show how you assess situations and implement solutions effectively.
✨Understand the Company Culture
Research cks-productions and their values. Be ready to explain how your personal values align with theirs and how you can contribute to a motivating environment that prioritises staff development.
