Customer Service Team Supervisor Weekends Wigan, WN1 1LN

Join to apply for the Customer Service Team Supervisor Weekends Wigan, WN1 1LN role at cks-productions | TONSTUDIO & AUDIOAGENTUR 4 days ago Be among the first 25 applicants Join to apply for the Customer Service Team Supervisor Weekends Wigan, WN1 1LN role at cks-productions | TONSTUDIO & AUDIOAGENTUR Customer Service Team Weekend Supervisor Part-Time £18,000 per annum Do you have good customer service experience? Do you have experience in a supervisory role? Are you a team player? Are you looking for weekend work? Overview We are looking for a Weekend Supervisor to manage and oversee one of our Customer Service Teams. Someone to identify and assist in the development of new business whilst having a positive attitude and be involved in supporting management in employing changes. You will be a strong communicator who is looking to make a difference within the team. What will you do? Lead and motivate call centre staff and delegate responsibilities to ensure team goals are achieved. Assess employees and provide feedback weekly, provide mentorship and training to maximise performance. React to underperformance. Be in charge of dealing with issues and ensuring that Management are kept informed. Produce team rota within budget and monitor contract spend in relation to uniform and other equipment, ensuring effective cost control. Seek continuous improvement by reviewing processes to maintain staff enthusiasm. Delegate responsibilities to ensure team goals are achieved. Develop, coach, and monitor the team in relation to systems knowledge and service requirements. Set goals, conduct appraisals and identify training needs for operational staff Complete daily, weekly, and monthly reports in line with the client and APCOAs reporting requirements. What will you bring? Ability to manage people and communicate well orally and in writing. Encourage open dialogue with team. Good team player Organised and reliable Leadership skills Previous leadership experience is desired. We are looking for someone who can communicate well and foster open dialogue within their team. What We Offer You Annual salary of £18,000 24 hours per week, 12-hour shifts (Saturday and Sunday) 25 days holidays + 8 bank holidays Training and Development Pension Scheme If this sounds like you, please apply. We are committed to ensuring APCOA is a fair workplace regardless of age, race, gender, sexuality, or organizational level. We promote a motivating environment where successes are shared and staff development is prioritized. Additional Details Seniority level: Mid-Senior level Employment type: Part-time Job function: Other Industries: Strategic Management Services #J-18808-Ljbffr