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- Tasks: Lead and motivate a customer service team on weekends to achieve goals.
- Company: Join a supportive company that values diversity and teamwork.
- Benefits: Earn £18,000 per annum with 25 days holiday and training opportunities.
- Why this job: Make a real impact by developing your leadership skills in a dynamic environment.
- Qualifications: Previous supervisory experience and strong communication skills are essential.
- Other info: Enjoy a motivating workplace with opportunities for personal growth.
The predicted salary is between 18000 - 25200 £ per year.
Do you have good customer service experience? Do you have experience in a supervisory role? Are you a team player? Are you looking for weekend work? We are looking for a Weekend Supervisor to manage and oversee one of our Customer Service Teams. Someone to identify and assist in the development of new business whilst having a positive attitude and be involved in supporting management in employing changes. You will be a strong communicator who is looking to make a difference within the team.
What will you do?
- Lead and motivate call centre staff and delegate responsibilities to ensure team goals are achieved.
- Assess employees and provide feedback weekly, provide mentorship and training to maximise performance.
- React to underperformance.
- Be in charge of dealing with issues and ensuring that Management are kept informed.
- Produce team rota within budget and monitor contract spend in relation to uniform and other equipment, ensuring effective cost control.
- Seek continuous improvement by reviewing processes to maintain staff enthusiasm.
- Develop, coach, and monitor the team in relation to systems knowledge and service requirements.
- Set goals, conduct appraisals and identify training needs for operational staff.
- Complete daily, weekly, and monthly reports in line with the client and APCOAs reporting requirements.
What will you bring?
- Ability to manage people and communicate well orally and in writing.
- Encourage open dialogue with team.
- Good team player.
- Organised and reliable.
- Leadership skills.
We are looking for someone with the ability to communicate well and encourage open dialogue within their team. Previous leadership experience is desired.
What we’ll offer you:
- Annual salary of £18,000.
- 24 hours per week - 12 hour shift (Saturday and Sunday).
- 25 days holidays + 8 BHs (pro rata).
- Training and Development.
- Pension Scheme.
Does the above sound like you? If so, please apply and we will get back to you as soon as possible. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Customer Service Team Supervisor - Weekends employer: cks-productions | TONSTUDIO & AUDIOAGENTUR
Contact Detail:
cks-productions | TONSTUDIO & AUDIOAGENTUR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Supervisor - Weekends
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on APCOA. Check out their website and social media to understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and leadership. Think about your past experiences and how they relate to the role of a Weekend Supervisor. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to communicate clearly and effectively. Use examples from your previous roles where you successfully led a team or resolved conflicts. This will highlight your suitability for the supervisory position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Team Supervisor - Weekends
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled tough situations and made customers happy, so share some examples that showcase your skills!
Leadership Experience is Key: Since this role involves supervising a team, don’t forget to mention any previous leadership roles you’ve had. We’re looking for someone who can motivate and guide others, so tell us how you’ve done that in the past.
Be Yourself!: We love authenticity! When writing your application, let your personality shine through. Show us your positive attitude and how you can contribute to our team culture. We want to know the real you!
Apply Through Our Website: To make things easier for both of us, please apply through our website. It helps us keep track of applications and ensures you get the best chance at joining our awesome team!
How to prepare for a job interview at cks-productions | TONSTUDIO & AUDIOAGENTUR
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Team Supervisor. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, like leading a team and providing feedback.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've successfully managed a team in the past. Highlight your ability to motivate staff, handle underperformance, and implement changes. This will demonstrate that you have the leadership qualities they’re looking for.
✨Communicate Clearly and Confidently
Since strong communication is key for this role, practice articulating your thoughts clearly. During the interview, ensure you listen actively and respond thoughtfully. This will show that you can encourage open dialogue within a team, which is essential for the position.
✨Prepare Questions to Ask
Think of insightful questions to ask the interviewer about the team dynamics, challenges they face, or their expectations for the role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.
