Customer Service Team Supervisor - Nights (Copy)

Customer Service Team Supervisor – Nights (Copy) Customer Service Team Supervisor – Nights (Copy) 4 days ago Be among the first 25 applicants The Role Customer Service Team Supervisor – Wigan – Full Time Nights – £31,000 per annum Do you have good customer service experience? Do you have experience in a supervisory role? Are you a team player? Are you organised and reliable? We are looking for a Night Supervisor to manage and oversee one of our Customer Service Teams. Someone to identify and assist in the development of new business whilst having a positive attitude and be involved in supporting management in employing changes. You will be a strong communicator who is looking to make a difference within the team. What will you do? Lead and motivate call centre staff and delegate responsibilities to ensure team goals are achieved. Assess employee\’s and provide feedback weekly, provide mentorship and training to maximise performance. React to underperformance. Be in charge of dealing with issues and ensuring that Management are kept informed. Produce team rota within budget and monitor contract spend in relation to uniform and other equipment, ensuring effective cost control. Seek continuous improvement by reviewing processes to maintain staff enthusiasm. Delegate responsibilities to ensure team goals are achieved. Develop, coach, and monitor the team in relation to systems knowledge and service requirements. Set goals, conduct appraisals and identify training needs for operational staff Complete daily, weekly, and monthly reports in line with the client and APCOAs reporting requirements. What will you bring? Ability to manage people and communicate well orally and in writing. Encourage open dialogue with team. Good team player Organised and reliable Leadership skills We are looking for someone who is happy to work nights, with the ability to communicate well and encourage open dialogue within their team. Previous leadership experience is desired. What we\’ll offer you Annual salary of £31,000 8-week shift rotation 25 days holidays + 8 BHs Training and Development Pension Scheme Does the above sound like you? If so, please apply and we will get back to you as soon as possible. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. excellence in their work. Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Other Industries Administrative and Support Services Referrals increase your chances of interviewing at cks-productions | TONSTUDIO & AUDIOAGENTUR by 2x Sign in to set job alerts for “Customer Service Supervisor” roles. Bolton, England, United Kingdom 3 days ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 2 days ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 2 weeks ago Stockport, England, United Kingdom 7 hours ago Sale, England, United Kingdom 19 hours ago Manchester, England, United Kingdom 1 week ago NARS Assistant Manager – Selfridges, Exchange Square Manchester (37.5 Hours) Manchester, England, United Kingdom 4 days ago Manchester, England, United Kingdom 1 week ago Blackrod, England, United Kingdom 19 hours ago Manchester, England, United Kingdom 3 days ago Manchester, England, United Kingdom 1 week ago Part Time Supervisor (Fixed Term Contract) – Manchester Piccadilly Accessorize Greater Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 2 weeks ago Stockport, England, United Kingdom 4 days ago Manchester, England, United Kingdom 1 week ago Stockport, England, United Kingdom 1 day ago Greater Manchester, England, United Kingdom 1 month ago Cheadle, England, United Kingdom 12 hours ago Greater Manchester, England, United Kingdom 2 days ago Customer Service Advisor – 12 Week FTC – Remote Cheadle, England, United Kingdom 12 hours ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 2 days ago Bury, England, United Kingdom 3 weeks ago Customer Service Agent – PART TIME – UK – 25 Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 4 days ago Manchester, England, United Kingdom 2 weeks ago Sale, England, United Kingdom 3 weeks ago Manchester, England, United Kingdom 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr