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- Tasks: Handle calls and live situations while delivering top-notch customer service.
- Company: Join a market leader in the Parking industry with a focus on tailored solutions.
- Benefits: Competitive salary, employee discounts, pension scheme, and award-winning training.
- Why this job: Make a real impact from day one in a supportive and motivating environment.
- Qualifications: Excellent customer service skills and effective communication abilities.
- Other info: Flexible 3 on 3 off shift pattern with opportunities for career growth.
The predicted salary is between 24444 - 24444 £ per year.
Are you confident handling calls and live situations? Do you deliver great customer service every time? Ready to make a real impact from day one? As a market leader in the Parking industry, we pride ourselves on offering tailor-made solutions to our clients. We have award-winning learning and development teams.
We Are Looking For Highly Customer-focused Individuals To Join Our Existing Customer Service Team In Wigan. As a Control Room Operative, You Will Provide Professional And Helpful Responses To Customers Whilst Maintaining The Highest Service Standards.
Shift Pattern
- Working 3 days out of 7 - Inclusive of weekends.
- 3 x 12 hour shifts, 3 days off and this will repeat.
- Working hours between 8AM - 8PM
- 1x Hour Lunch, 2x 20 minute break
Responsibilities
- Take inbound telephone calls
- Respond to email enquiries
- Take intercom calls
- Ensure the accuracy of information provided is paramount
- Certify accuracy and a high attention to detail
- Assisting with the Irish Clamp release
What You’ll Bring
- Excellent customer services skills
- Effective listening to build rapport with our customers
- Be able to respond to enquiries in a professional manner
- Excellent written and verbal communication skills
- Ability to absorb new information
- Ability to multitask and adapt
- Able to work with minimum supervision
- Experience of working in the parking industry is desirable but not essential
- Full accredited training will be provided to all successful candidates
What We Offer You
- £24,444.40 per annum
- 38.5 hours per week - 3 on 3 off
- Employee of the month award scheme
- Pension Scheme
- Employee Discount
- Training and Development
Must be 18 or over to apply. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Control Room Operative - 3 on 3 off employer: cks-productions | TONSTUDIO & AUDIOAGENTUR
Contact Detail:
cks-productions | TONSTUDIO & AUDIOAGENTUR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operative - 3 on 3 off
✨Tip Number 1
Get to know the company! Research APCOA Parking Services and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering great service, think of scenarios where you can demonstrate your ability to handle calls and live situations effectively. Role-playing with a friend can be super helpful!
✨Tip Number 3
Be ready to showcase your communication skills! Whether it's through phone calls or emails, make sure you can articulate your thoughts clearly and professionally. This is key for a Control Room Operative, so practice makes perfect!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Control Room Operative - 3 on 3 off
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you handle calls and live situations, so share specific examples that demonstrate your ability to deliver great service every time.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Remember, attention to detail is key!
Tailor Your Application: Take a moment to tailor your application to the Control Room Operative role. Mention how your skills align with our needs, especially around effective listening and multitasking. This shows us you’re genuinely interested in the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at cks-productions | TONSTUDIO & AUDIOAGENTUR
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Control Room Operative. Familiarise yourself with the key tasks like handling inbound calls and responding to email enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you built rapport and handled challenging situations, as these stories will highlight your suitability for the job.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s crucial for a Control Room Operative to listen effectively, so showing this skill in your interview will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle real-life situations in the control room. Think about potential challenges you might face and how you would respond professionally. This preparation will help you feel more confident and ready to impress during the interview.
