Senior Business Manager - International Carrier Services in London

Location: London (other European countries will also be considered)

Reporting To: Head of Business Management, Operations and Insights

Department: International Carrier Services (ICS)

Employment Status: Permanent

Background: CK Hutchison Holdings Limited (CK Hutchison / CKH) is a multinational conglomerate committed to innovation and technology. With operations in over 50 countries/markets, employing over 300,000 employees worldwide, CK Hutchison’s operations consist of four core businesses – ports and related services; retail; infrastructure and telecommunications. In Europe, CK Hutchison has investments within 26 European countries and currently employs more than 125,000 employees.

CKH Innovations Opportunities Development (3IOD) is the international development hub of CKH, creating international and global technological innovations that are built on one of CKH's strongest assets, our mobile networks. Technology moves fast and so do our people. We innovate quickly so that our customers can adapt to new market opportunities to become leaders within their industry.

The International Carrier Services (ICS) department forms part of 3IOD. Its purpose is to deliver an international extension of the 3 Group’s networks, creating a platform which provides value and quality of service for retail, enterprise and wholesale customers, whilst maximizing the inbound revenue and roaming opportunities.

Key Purpose of the Role:

• Responsible for the effective commercial and operational management of ICS enabler vendors, including identifying and implementing areas of possible digitization and automation of tools & systems used by the ICS team.
• Responsible for the End to End process mapping, identifying areas of improvement, collaborating with process owners.
• Responsible for defining and managing all aspects of the engagement and communication between the Group International Carrier Services team and the CKH Operating Companies (OpCo).
• Developing strategic relationships with the ICS enabler system providers.
• Define and oversee the short/medium/long term automation and digitisation plans.
• Building and developing trust relationships with OpCos acquiring a thorough understanding of the OpCo needs and requirements.
• Aligning and agreeing strategies with OpCos to ensure that their requirements are fulfilled.
• Work closely with other 3IOD’s business units to understand their requirements and ensure seamless integration into existing processes and systems without impacting ICS core roaming business.

Key Responsibilities and Tasks:

• Create a “here and now” status and future state roadmap for ICS systems/tools, identifying gaps, opportunities for optimization, and alignment with emerging business needs.
• Oversee and manage strategic commercial and contractual discussions with enabler vendors.
• Champion the digitization and automation of business tools to support the efficient delivery of both traditional and new services, facilitating seamless integration across systems.
• Lead the comprehensive analysis and mapping of current and future business processes, including the interoperability of systems, to identify inefficiencies and opportunities for improvement.
• Drive the optimization of processes across the organization, with a focus on improving time-to-market, enhancing process efficiencies, and minimizing operational complexity.
• Create process documentation and guidelines, including operating procedures and workflow diagrams.
• Oversee and manage operational meetings between 3IOD and OpCos, owning the agenda, organization and compilation of minutes.
• Ensure all interfaces between OpCos and ICS are clearly identified, being the central point of contact and owning the day-to-day engagement with the OpCos.
• Prepare status reports on technology readiness and planning across the operating company footprint.
• Support the Head of Business Management, Operations and Insights with tasks that may arise from time to time.

Experience and Expertise:

• Essential Degree qualified;
• Demonstrable understanding of wholesale International Roaming and/or Interconnect;
• Proven experience of working in a wholesale telecom or similar environment;
• Proven experience in contractual negotiations / contract management;
• Proven ability to analyze and optimize end-to-end business processes, identifying areas for improvement and implementing change;
• Ability to think strategically and provide solutions in a fast-evolving and complex industry like telecommunications;
• Understanding of the challenges and required time schedules of an OpCo (an affiliate);
• Understanding of how changes in the telecom/mobile arena can shift business dynamics of the Group business;
• Experience working in an international environment or dealing with a variety of cultures in a business environment;
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization;
• Self-starter with the ability to drive outcomes and make an impact quickly;
• Proven ability to manage multiple tasks at a time, while maintaining exceptional attention to detail;
• Excellent listening, negotiation and presentation abilities;
• Strong verbal and written communication skills.

Desirable:

• Project management skills;
• Good command of a second language;
• Six sigma or equivalent.

Skills and Approach:

• A strong customer orientation, ensuring to capture the 360 degree feedback;
• Relationship building capability with the understanding of others’ needs, and ability to maintain effective ongoing discussions with colleagues/OpCos;
• Ability to quickly understand shifting business dynamics and how they impact operations, particularly in a rapidly evolving industry like telecoms;
• Experience working effectively across departments, teams to drive results;
• Solutions orientated with a strong personal drive;
• Highly personable and motivated;
• Ability to understand the bigger picture and pay attention to details;
• Adaptable, flexible and a logical thinker;
• Excellent people & communication skills.