At a Glance
- Tasks: Analyse data, prepare reports, and support complaints administration using Excel.
- Company: Established financial services organisation with a focus on customer service.
- Benefits: Competitive salary, hybrid working, generous holiday, and health cover.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Kickstart your career in analysis while making a real impact on customer service.
- Qualifications: Excel knowledge, attention to detail, and a passion for problem-solving.
The predicted salary is between 26000 - 27000 £ per year.
Enjoy working with Excel, solving problems and making sense of data? Looking for an opportunity to turn those interests into a career? CKB Recruitment is working with an established financial services organisation to recruit an Assurance & Complaints Analyst. This opportunity would suit someone earlier in their career who enjoys working with information, spotting patterns and understanding why things happen. Perhaps you're in an administration, customer service or reporting role and particularly enjoy the spreadsheet and problem-solving side of your work.
The main focus is on your Excel knowledge, attention to detail and interest in data and management information (MI).
What will you be doing?
- You’ll support the team with analysis, reporting and administration, helping the business understand its performance and improve the service it provides to customers.
- Your responsibilities will include:
- Using Excel to organise, check and analyse information, making use of formulas.
- Helping prepare MI reports and identify trends, recurring issues and areas for improvement.
- Supporting complaints administration and keeping records accurate and up to date.
- Assisting with quality assurance checks and recording findings.
- Helping maintain information relating to vulnerable customers and risk events.
- Supporting wider administration, including data requests and training records.
It's a varied role where being curious, asking questions and checking the detail will help you make a difference.
Who are we looking for?
- Ideally, you’ll bring:
- Knowledge of Excel formulas and confidence working with spreadsheets.
- An interest in problem solving and investigating discrepancies.
- An enthusiasm for data and MI, with a desire to develop your analytical skills.
- Strong attention to detail and an organised, methodical approach.
- Clear communication skills and the confidence to ask questions.
- A willingness to learn about complaints, quality assurance and customer outcomes.
- GCSE Maths and English at grade C/4 or equivalent.
Experience involving administration, spreadsheets, reporting or customer service could provide a useful starting point. Above all, we’re interested in someone who enjoys working with data and wants to build on that interest.
The salary and benefits
- £26,000-£28,000 basic salary, depending on experience.
- 10% employer pension contribution, with no employee contribution required.
- Annual performance-related bonus of up to 10%, based on KPIs.
- 25 days’ holiday plus bank holidays.
- Hybrid working.
- A 36.25-hour working week.
- Private health cover after three months.
- Health cash plan and eye-care package.
- Life assurance at four times your salary.
- Two paid charity days.
- Free parking.
If you enjoy Excel, have an eye for detail and want to develop your career in analysis and reporting, we’d love to hear from you.
Assurance & Complaints Analyst in Gloucester employer: CKB Recruitment
Join a dynamic and independent loss adjusting firm that prioritises your expertise and ideas, offering a home-based role with the flexibility to manage your own time while covering Scotland and Northern Ireland. With a strong focus on employee support and development, you will enjoy a competitive salary, generous car allowance, and an annual bonus, all within a culture that values quality work and fosters meaningful relationships with clients. This is an excellent opportunity for those seeking a rewarding career where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Assurance & Complaints Analyst in Gloucester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like CKB Recruitment. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Assurance & Complaints Analyst in Gloucester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to CKB Recruitment.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on CKB Recruitment's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at CKB Recruitment
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with CKB Recruitment.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at CKB Recruitment will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former CKB Recruitment employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
