Senior Claims Handler in Truro

Insurance Claims Handler – Personal Injury, Liability & Property

Truro, Cornwall | £40,000–£48,000 | 35-Hour Week | Flexible Working Hours

Are you an experienced Claims Handler looking for a role where your technical expertise is genuinely valued, your work makes a difference and you're part of a business that puts people first? CKB Recruitment is delighted to be working with a highly respected, long-established mutual insurance provider based in Cornwall, which is looking to appoint an experienced Insurance Claims Handler to join its team.

This is an opportunity to join a business with over 120 years of history, an excellent reputation across the South West and a refreshingly personal approach to insurance. Unlike many traditional insurers, this organisation is owned by its Members rather than shareholders. That means its focus is firmly on providing outstanding service, building lasting relationships and doing the right thing for the people it protects. And that philosophy extends to its employees, too. You'll be joining a supportive, collaborative team where people are encouraged to develop, share their knowledge and make a genuine contribution.

The Opportunity

You’ll take responsibility for managing a varied portfolio of Personal Injury, Liability and Property claims, overseeing cases from first notification through to settlement. This is a role offering genuine technical responsibility, where you’ll use your judgement and experience to investigate claims, establish liability, negotiate settlements and deliver fair outcomes.

Your responsibilities will include:

• Managing a portfolio of Property, Employers' Liability, Public Liability and Personal Injury claims.
• Handling claims from initial notification through to final settlement.
• Reviewing policy wordings, establishing indemnity and assessing coverage.
• Investigating liability, causation and quantum.
• Negotiating settlements and ensuring claims progress efficiently.
• Liaising with Members, solicitors, loss adjusters, reinsurers and other third parties.
• Maintaining accurate claims records and appropriate reserves.
• Identifying potential recoveries and fraud indicators.
• Being a technical referral point for some of the more junior colleagues on the claims team.
• Contributing to improvements in claims processes and service delivery.

What We’re Looking For

We’re keen to speak with experienced insurance claims professionals who enjoy combining technical expertise with excellent customer service. Ideally, you’ll have:

• Strong experience handling Personal Injury, Property and/or Casualty claims, with particular interest in candidates experienced across Personal Injury, Employers' Liability and Public Liability.
• Experience of Motor Personal Injury would be the most advantageous.
• A good understanding of policy coverage, indemnity, liability, causation and quantum.
• Confidence managing claims investigations and negotiating settlements.
• Experience dealing with solicitors, loss adjusters and other external specialists.
• Strong communication skills and the ability to handle sensitive or challenging conversations professionally.
• Excellent organisational skills and the ability to manage a busy caseload.
• A collaborative attitude and willingness to share your knowledge with colleagues.
• Professional insurance or legal qualifications, such as Dip CII or FCILEX, would be beneficial, although support towards relevant qualifications is available.

An Excellent Package

£40,000–£48,000 basic salary, depending on experience. 35-hour working week, excluding a one-hour lunch break. Flexible start and finish times, with the option to choose your working pattern week by week:

• 8am–4pm
• 8.30am–4.30pm
• 9am–5pm
• 9.30am–5.30pm

24 days' annual leave, increasing to 28 days with length of service, plus bank holidays. Opportunity to purchase up to five additional days' holiday, subject to eligibility. Private medical insurance and income protection cover. Professional development, training and support towards relevant qualifications. Discounts of up to 25% on selected insurance products. Company events and a supportive, people-focused culture.

Location and Working Arrangements

The position is based at the company's head office in Truro, Cornwall. You'll be required to work from the office during the initial five-month probationary period although for someone travelling outside the County they could look at this after 3 months, as well as the opportunity to work on occasion from their Devon office too. Following successful completion of probation, hybrid working may be considered, depending on business requirements. This is not a guaranteed home-working arrangement. The flexible start and finish times provide a welcome opportunity to organise your working week around your personal commitments.

Why Consider This Opportunity?

If you’re currently working within a large insurer, broker, loss adjusting business or claims management company and would welcome a more personal, supportive environment, this could be an excellent move. You’ll have the opportunity to manage meaningful claims, develop your technical expertise and join an organisation with genuine values and a strong commitment to looking after both its customers and employees.

Interested in finding out more? For a confidential conversation about this opportunity, please contact CKB Recruitment. We’d love to tell you more about the business, its culture and why this could be such an attractive next step in your claims career. All enquiries and applications will be treated in the strictest confidence.