Insurance Claims and Service Advisor in Southend-on-Sea

Claims & Service Adviser

Shoeburyness, Essex | £26,000–£28,000, with flexibility for the right experience | Full-time, office-based

Do you have insurance claims or customer service experience and enjoy helping customers, solving problems and seeing cases through to resolution?

CKB Recruitment is working with an established insurance business to recruit a Claims & Service Adviser for its team in Shoeburyness.

Covering gadget insurance, travel insurance and ticket protection, this varied role will give you the opportunity to broaden your knowledge across several products.

You’ll handle claims, sales enquiries, policy servicing and first-line complaints, taking ownership and working closely with colleagues to deliver a positive customer experience.

You’ll join an open, collaborative business where people are encouraged to share ideas, ask questions and help improve how things are done.

• The salary, benefits and working environment
• £26,000–£28,000 basic salary, depending on experience, with a higher salary potentially available for the right candidate, particularly someone with closely relevant insurance experience.
• 22 days’ annual leave plus bank holidays.
• The opportunity to earn up to three additional days’ holiday through the company’s non-sickness policy.
• The opportunity to earn up to three further days’ holiday through length of service.
• A welcoming, open-plan office with fresh fruit, biscuits and snacks provided weekly, plus a new coffee machine.
• Opportunities to develop your knowledge across multiple insurance products, with cross-training in ticket protection.
• A collaborative culture that welcomes initiative and suggestions.
• What you’ll be doing

You’ll work across claims and customer service, helping customers understand their options and keeping cases moving towards resolution.

Your responsibilities will include

• Handling mobile phone and gadget claims involving loss, theft and accidental damage, including cover provided alongside travel insurance.
• Managing ticket protection claims and refund requests once cross-trained.
• Responding to travel, mobile phone and gadget insurance sales and service enquiries.
• Liaising with underwriters on travel-related product queries.
• Working with repair and fulfilment colleagues to progress and conclude claims.
• Processing premium and excess payments.
• Managing policy cancellations and retention conversations.
• Recording and handling first-line complaints in line with company procedures.
• Working with finance colleagues on payment and reconciliation queries.
• Supporting colleagues across the business and suggesting improvements to processes and customer service.
• What we’re looking for

Previous claims or customer service experience within a regulated insurance business is essential.

You’ll be customer-focused, enthusiastic and keen to develop your insurance knowledge, with the confidence to take responsibility for a varied workload.

You’ll also need

• Excellent verbal and written communication skills, with confidence on the telephone and by email.
• Strong attention to detail and accuracy.
• A positive, hardworking and self-motivated approach.
• The ability to manage multiple products, tasks and priorities in a busy, evolving environment.
• A proactive mindset and willingness to ask questions and contribute ideas.
• Proficiency in Microsoft Word and Excel.
• Experience handling complaints, investigating potential fraud or working in additional languages would be beneficial, although these are not essential.
• Location and working hours

This role is fully office-based in Shoeburyness, with close day-to-day collaboration between the manager and team. Hybrid working is not available.

Working hours are

• Monday–Wednesday: 9:00am–5:30pm.
• Thursday–Friday: 9:00am–5:00pm.

An immediate start is available.

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