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- Tasks: Manage customer complaints and ensure timely resolutions while supporting quality assurance processes.
- Company: A rapidly expanding mutual society with a warm and friendly team culture.
- Benefits: Competitive salary, hybrid working, health cover, and a 10% annual bonus.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Experience in complaints handling and strong problem-solving skills.
- Other info: Great career growth opportunities in a dynamic environment.
The predicted salary is between 28000 - 31000 £ per year.
A rapidly expanding mutual society in South Cerney is seeking an Operations Assurance Senior (Senior Complaints Handler) to support the Team Leader in complaints handling and quality assurance. This role entails managing customer complaints, ensuring they are documented and resolved on time, and assisting in process evaluations.
The position offers a competitive salary of £28-31,000, hybrid working, and excellent perks including health cover and a 10% annual bonus. Join a warm and friendly team with great career opportunities.
Senior Complaints & Quality Assurance Lead (Hybrid) in South Cerney employer: CKB Recruitment Ltd
Contact Detail:
CKB Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Complaints & Quality Assurance Lead (Hybrid) in South Cerney
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in complaints handling or quality assurance. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints management and quality assurance. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've successfully handled customer complaints in the past. This will demonstrate your ability to manage issues and improve processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Senior Complaints & Quality Assurance Lead (Hybrid) in South Cerney
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints handling and quality assurance. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Complaints & Quality Assurance Lead role. Share your passion for customer service and how you can contribute to our warm and friendly team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully managed customer complaints in the past. We love seeing candidates who can demonstrate their ability to resolve issues effectively and efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CKB Recruitment Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of complaints handling and quality assurance. Brush up on relevant regulations and best practices, as well as any specific processes the company might use. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Experience
Prepare to discuss your previous experience in managing customer complaints and ensuring quality standards. Use specific examples to illustrate how you've successfully resolved issues and improved processes in the past. This will help the interviewers see how you can add value to their team.
✨Ask Insightful Questions
Come prepared with questions that demonstrate your interest in the role and the company. Ask about the team's current challenges in complaints handling or how they measure success in quality assurance. This shows that you're thinking critically about how you can contribute.
✨Emphasise Teamwork
Since this role involves supporting the Team Leader and working within a friendly team, highlight your ability to collaborate effectively. Share examples of how you've worked well with others to resolve complaints or improve processes, showcasing your interpersonal skills.
