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- Tasks: Support the team in handling and resolving customer complaints efficiently.
- Company: Rapidly growing mutual society with a warm and friendly culture.
- Benefits: Private health cover, 25 days holiday, annual bonus, and hybrid working.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Minimum grade C GCSE in Maths and English; strong communication skills.
- Other info: Great career growth opportunities and a chance to work for charity.
The predicted salary is between 28000 - 31000 £ per year.
We are delighted to be working with this rapidly expanding mutual society, who have experienced some impressive growth recently, and have a leadership team in place to make sure this continues. They are now looking for someone to join them as an Operations Assurance Senior (Senior Complaints Handler).
They offer some genuinely great perks here, such as staff away days and social functions, with a benefits package that includes:
- Private Health Cover
- 25 days holiday + bank holidays to start
- Free eye care
- A 10% of salary annual bonus
- A 10% non-contributory pension
- Death in service (x4 of base salary)
- Employee Assistance program
- Discounted membership investment opportunities
- Two days leave fully paid to work for a charity of your choice
They also offer hybrid working and onsite parking is provided.
The main focus of your role will be to support the Team Leader with the Society's operations in complaints handling and reporting, quality assurance, and monitoring vulnerable customer outcomes. This will involve managing customer complaints and ensuring these are recorded accurately, investigated, and resolved within regulatory timescales, ensuring all relevant documentation/letters are created and communicated within FOS deadlines.
You will also be required to assist in the quality monitoring and evaluation of operational processes aligned to the Quality Framework, and support the Team Leader in maintaining and updating the Vulnerable Customer reporting database - helping to identify reasons, trends, and volumes of vulnerabilities.
A good standard of education with a minimum grade C GCSE, or equivalent, in Maths and English is ideally needed too.
This is a truly fabulous opportunity to join a great local employer in Gloucestershire, who offer a warm and friendly working environment, working with a great team!
Office hours are 8:45am to 5pm and the salary on offer is £28-31,000, depending on experience including all the benefits mentioned above, with them offering hybrid working (You will need to be in the office 2/3 days a week).
If you wish to discuss this role in more detail, please contact Kieran Boyle at CKB Recruitment.
Senior Complaint Handler in South Cerney employer: CKB Recruitment Ltd
Contact Detail:
CKB Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Complaint Handler in South Cerney
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give you insider info about the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching common complaints handling scenarios. We want you to showcase your problem-solving skills and how you handle vulnerable customers with care.
✨Tip Number 3
Practice your responses to behavioural questions. Think of examples from your past experiences that highlight your ability to manage complaints effectively and work within a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Senior Complaint Handler in South Cerney
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Complaint Handler role. Highlight any relevant experience in complaints handling, quality assurance, or customer service to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this opportunity and how your background makes you a great match for our warm and friendly culture. Don’t forget to mention your passion for helping customers!
Showcase Your Communication Skills: As a Senior Complaint Handler, strong communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This could be through examples of past experiences where you’ve resolved issues or communicated with stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CKB Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of complaints handling. Brush up on relevant regulations and best practices, especially those related to vulnerable customers. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Soft Skills
As a Senior Complaint Handler, you'll need to demonstrate empathy and strong communication skills. Prepare examples from your past experiences where you've successfully resolved conflicts or handled difficult situations. This will highlight your ability to connect with customers and colleagues alike.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they handle complaints. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Be Yourself
The company prides itself on a warm and friendly culture, so let your personality shine through. Be authentic and approachable during the interview. This will help you connect with the interviewers and give them a sense of who you are beyond your qualifications.
