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- Tasks: Be the friendly voice for members, handling enquiries and providing support.
- Company: Join a rapidly growing mutual society with a warm, friendly culture.
- Benefits: Enjoy 25 days holiday, private health cover, and a 10% annual bonus.
- Why this job: Make a real difference in a supportive team while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Hybrid working, social events, and a fantastic office by South Cerney lakes.
The predicted salary is between 24500 - 25500 £ per year.
We are delighted to be working with this rapidly expanding mutual society, where you will be working with a genuinely super bunch of people and in a business with an extremely warm and friendly culture. They are now looking for someone to join them in their Membership services team, as a Member Services Consultant and are interested in hearing from you if you have some form of people based customer service experience. This could have been gained in retail, hospitality or an office environment. What is key is your ability to talk to their members via phone and email!
They offer some genuinely great perks here, such as staff away days and social functions, with a benefits package that includes:
- Private Health Cover
- 25 days holiday + bank holidays to start
- Free eye care
- A 10% of salary annual bonus
- A 10% non-contributory pension
- Death in service (x4 of base salary)
- Employee Assistance program
- Discounted membership investment opportunities
- Two additional days leave fully paid to work for a charity of your choice
They also offer hybrid working and onsite parking is provided. They currently number 80 people in the business as a whole, so you will know most people there once you have settled in and be able to put a name to the face! They are in a fantastic office, just by South Cerney lakes. We have visited these several times and must say we were very impressed with the building, which has been custom built for this business, and contains several lunch and chill out areas too.
Due to the very low turnover of staff, this is a rarely available job opportunity for someone career minded who wants to work for a business that offers first class training and development for all its staff as well as a stable and enjoyable working environment. As a Member Services Consultant, your job will be to act as point of contact for Members of the Society, potential Members of the Society and Financial Advisers (FAs) with regard to general enquiries concerning the operation of the product, tracking of applications and the maintenance of personal and professional details within the Society’s systems. In addition, providing administrative support to the Intermediary Sales Team and supplying an FCA compliant Information Only Service to direct prospective Members.
As such you will need to be a confident communicator, able to build rapport with customers over the phone, and able to handle difficult calls of a sensitive nature, as well as a high level of attention to detail. There are 8 in the team, and they are a nice friendly bunch, and are keen to find someone who will fit in with a work hard but have fun mentality. A good standard of education with a minimum grade C GCSE, or equivalent, in Maths and English is also ideally needed too.
This is a truly fabulous opportunity to join a great local employer in Gloucestershire, who offer a warm and friendly working environment, working with a great team! Office hours are 8:45am to 5pm and the salary on offer is £24,500-£25,500, depending on experience including all the benefits mentioned above, with them offering hybrid working (You will need to be in the office 2/3 days a week).
Membership Services Consultant in South Cerney employer: CKB Recruitment Ltd
Contact Detail:
CKB Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services Consultant in South Cerney
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice your communication skills! Since you'll be talking to members over the phone and via email, it’s crucial to sound confident and approachable. Try role-playing with a friend or family member to get comfortable with handling different types of calls.
✨Tip Number 3
Highlight your customer service experience! Whether it's from retail, hospitality, or an office job, make sure to share specific examples during your interview. Show them how your past experiences have prepared you for this role as a Member Services Consultant.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Membership Services Consultant in South Cerney
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re all about that super friendly culture!
Tailor Your Experience: Make sure to highlight any customer service experience you have, whether it’s from retail, hospitality, or an office setting. We’re looking for those people skills, so connect your past roles to what we do here at StudySmarter.
Be Clear and Concise: Keep your application clear and to the point. We appreciate attention to detail, so make sure your writing is easy to read and free from errors. A well-structured application shows us you can communicate effectively, which is key for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at CKB Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company and its culture. Familiarise yourself with their services and values, especially how they interact with members. This will help you demonstrate your genuine interest in the role and show that you're a good fit for their friendly environment.
✨Practice Your Communication Skills
Since this role involves talking to members over the phone and via email, practice your communication skills. Role-play common scenarios you might encounter, such as handling difficult calls or answering general enquiries. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Showcase Your Customer Service Experience
Be ready to discuss your previous customer service roles, whether in retail, hospitality, or an office setting. Highlight specific examples where you built rapport with customers or resolved issues effectively. This will illustrate your ability to connect with members and handle sensitive situations.
✨Emphasise Team Spirit
The company values a work hard but have fun mentality, so be sure to express your enthusiasm for teamwork. Share experiences where you've collaborated successfully with others and how you contribute to a positive work atmosphere. This will show that you align with their culture and are eager to be part of their team.
