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- Tasks: Lead and innovate operations for a fast-growing Lloyd’s Broker, shaping processes and governance.
- Company: Join a dynamic Lloyd’s Broker focused on UK and international risks.
- Benefits: Competitive salary, bonus, flexible working, and comprehensive benefits package.
- Why this job: Own a brand new role and make a real impact in a growing company.
- Qualifications: Experience in insurance operations management, preferably in the London Market.
- Other info: Flexible hours and hybrid working options available.
Are you an experienced insurance operations professional? We have a super opportunity here for you, to join a specialist Lloyd’s Broker. They place UK and International Risks into Lloyd’s of London and focus on planning and presenting solutions to start-up organisations. They are a fast-growing company who can offer you some superb career options.
They are now seeking to appoint an experienced Head of Group Operations, to support the group and offer guidance and support on the group’s operations, systems, processes and corporate governance from an operational and strategic level in both UK and Europe. You will offer guidance and support on the group’s UK, European, North American and International growth by focusing on systems, processes and corporate governance items such as compliance and group-wide risk management.
This is a brand new role, giving you a fantastic opportunity to own, create and design a role not previously held in the Group before. You will report into the Group CEO and Group MD, and be responsible for day-to-day operational oversight across the group, overseeing the end-to-end workflow here: new business → marketing → placement → onboarding → mid-term adjustments → renewals → invoicing → claims liaison → complaints.
You will also be responsible for managing and maintaining company service standards and client outcomes, look after capacity, resourcing, and productivity, knowing where time is spent and where bottlenecks are (placement, admin, credit control, renewals, bordereaux, etc.), allocating work fairly and sensibly and building holiday/absence cover as well as MI and management reporting, looking at process improvement and automation and working with the broker admin and finance operations teams too.
To be considered you will need to have an insurance ops management background, ideally in the London Market. Office hours are 9am to 5:30pm with an hour for lunch with flexible working options, and hybrid working available.
Salary on offer is £65-£75,000 + bonus, plus company benefits such as Pension, Private Medical, EV Salary Sacrifice scheme.
If you wish to discuss this role in more detail, please contact Kieran at CKB Recruitment.
Group Operations Manager (Lloyds Broker) in London employer: CKB Recruitment Ltd
Contact Detail:
CKB Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Operations Manager (Lloyds Broker) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who have experience with Lloyd's Brokers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their approach to compliance and risk management, as this will help you showcase your expertise and how you can contribute to their growth.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've improved processes or tackled challenges in previous roles. This is key for a position that involves operational oversight.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Group Operations Manager (Lloyds Broker) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Group Operations Manager role. Highlight your experience in insurance operations, especially within the London Market, and showcase any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Use it to explain how your background and skills can help us improve our operations and support our growth in the UK and Europe.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your achievements! Use specific examples to demonstrate how you've improved processes, managed teams, or contributed to successful projects in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CKB Recruitment Ltd
✨Know Your Insurance Ops Inside Out
Make sure you brush up on your insurance operations knowledge, especially within the London Market. Be ready to discuss specific processes and systems you've worked with, as well as how you've improved operational efficiency in previous roles.
✨Showcase Your Strategic Thinking
This role is all about supporting growth and governance. Prepare examples of how you've contributed to strategic planning or process improvements in past positions. Highlight your ability to think critically about operations and how you can apply that to this new role.
✨Demonstrate Leadership Skills
As you'll be overseeing day-to-day operations, it's crucial to showcase your leadership experience. Think of instances where you've managed teams, allocated resources effectively, or resolved conflicts. Be ready to explain your management style and how it aligns with the company's goals.
✨Prepare Questions About Company Culture
Since this is a new role, understanding the company culture is key. Prepare thoughtful questions about their approach to team dynamics, flexibility, and how they support innovation. This shows you're not just interested in the role, but also in how you can fit into and enhance their work environment.
