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- Tasks: Lead operations for a fast-growing Lloyd's Broker and drive process improvements.
- Company: Join a dynamic specialist Lloyd's Broker with exciting growth opportunities.
- Benefits: Enjoy a competitive salary, flexible working, and great company perks.
- Why this job: Shape a brand new role and make a real impact in the insurance industry.
- Qualifications: Experience in insurance operations management, preferably in the London Market.
- Other info: Work in a supportive environment with excellent career progression potential.
The predicted salary is between 65000 - 75000 £ per year.
Are you an experienced insurance operations professional? We have a super opportunity here for you, to join a specialist Lloyd's Broker. They place UK and International Risks into Lloyd's of London and focus on planning and presenting solutions to start-up organisations. They are a fast growing company who can offer you superb career options. This role is for an experienced Head of Group Operations who will support the group and offer guidance and support on the group's operations, systems, processes and corporate governance from an operational and strategic level in both UK and Europe.
You will focus on the group's UK, European, North American and International growth by addressing systems, processes and corporate governance items such as compliance and group-wide risk management. This is a brand new role, giving you a fantastic opportunity to own, create and design a role not previously held in the Group before.
Responsibilities- Report to the Group CEO and Group MD and provide day-to-day operational oversight across the group.
- Oversee end-to-end workflow: new business → marketing → placement → onboarding → mid-term adjustments → renewals → invoicing → claims liaison → complaints.
- Manage and maintain company service standards & client outcomes, capacity, resourcing, and productivity; identify where time is spent and where bottlenecks exist (placement, admin, credit control, renewals, bordereaux, etc.).
- Allocate work fairly, build holiday/absence cover, and produce MI & management reporting.
- Drive process improvement and automation and collaborate with the broker admin & finance operations teams.
- Ensure compliance and oversee group-wide risk management in line with operational and strategic goals.
- Insurance operations management background, ideally in the London Market.
- Office hours are 9:00 am to 5:30 pm with an hour for lunch; flexible working options and hybrid working available.
- Salary on offer: £65,000–£75,000 plus bonus.
- Company benefits: Pension, Private Medical, EV Salary Sacrifice scheme.
If you wish to discuss this role in more detail, please contact Kieran at CKB Recruitment.
Group Operations Manager (Lloyds Broker) in City of London employer: CKB Recruitment Ltd
Contact Detail:
CKB Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Operations Manager (Lloyds Broker) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work with Lloyd's Brokers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their approach to compliance and risk management, as these are key areas for the Group Operations Manager role. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you've tackled operational bottlenecks in the past. Use specific examples that highlight your ability to drive process improvements and enhance productivity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Group Operations Manager (Lloyds Broker) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Group Operations Manager role. Highlight your experience in insurance operations and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for operational excellence and how your background aligns with our focus on growth and compliance.
Showcase Your Leadership Skills: As a Group Operations Manager, you'll be leading teams and driving improvements. Make sure to highlight your leadership experience and any successful projects you've managed. We love seeing how you’ve made an impact in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on the chance to join our fast-growing team!
How to prepare for a job interview at CKB Recruitment Ltd
✨Know Your Operations Inside Out
Make sure you have a solid understanding of the insurance operations landscape, especially within the Lloyd's market. Brush up on key processes like new business placement, onboarding, and claims management. This will help you speak confidently about how you can improve and streamline these areas.
✨Showcase Your Strategic Thinking
Prepare to discuss how you've driven process improvements in previous roles. Think about specific examples where you've identified bottlenecks and implemented solutions. This will demonstrate your ability to think strategically and operationally, which is crucial for this role.
✨Understand Compliance and Risk Management
Familiarise yourself with compliance standards and risk management practices relevant to the insurance industry. Be ready to discuss how you would ensure these are upheld across the group, as this is a key responsibility of the role.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company's growth and operations. Inquire about their current challenges in managing workflows or how they envision the new role evolving. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
