At a Glance
- Tasks: Assist members with enquiries and provide excellent customer service via phone and email.
- Company: Join a rapidly growing mutual society with a supportive team culture.
- Benefits: Competitive salary, hybrid working, and comprehensive training for career growth.
- Other info: Ideal for those seeking a long-term career in a friendly environment.
- Why this job: Make a real difference by helping people and building lasting relationships.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27900 - 34100 £ per year.
Have you got what it takes to succeed? The following information should be read carefully by all candidates.
South Cerney, Gloucestershire | £24,500–£25,500 DOE | Hybrid Working
Are you a confident, friendly communicator who enjoys helping people and delivering excellent customer service? CKB Recruitment is delighted to be working with a rapidly expanding mutual society offering a genuinely warm, welcoming and supportive working environment. Due to continued growth, it is now looking for a Member Services Consultant to join its friendly eight-person Membership Services team.
Previous financial-services experience is not essential. The business is interested in hearing from people with customer-service experience gained within retail, hospitality, an office or another people-focused environment. What matters most is your ability to communicate confidently with members by telephone and email, build rapport and provide a professional, helpful service.
The Opportunity
As a Membership Services Consultant, you will act as a key point of contact for existing members, prospective members and Financial Advisers. Your responsibilities will include:
- Responding to general enquiries by telephone and email
- Providing clear and helpful information about the society's products and services
- Tracking applications and keeping members and advisers updated
- Maintaining accurate personal and professional details within internal systems
- Providing administrative support to the Intermediary Sales Team
- Delivering an FCA-compliant, information-only service to prospective members
- Handling sensitive or potentially difficult conversations with professionalism and empathy
- Ensuring all records and correspondence are accurate and completed to a high standard
You will receive excellent training and ongoing development, making this an ideal opportunity for someone looking to establish a long-term career with a highly regarded local employer.
What We're Looking For
You do not need to come from a financial-services background, but you should have some previous customer-service or people-facing experience. You will ideally have:
- A friendly, confident and professional telephone manner
- The ability to build rapport with a wide range of people
- Strong written communication skills
- A high level of accuracy and attention to detail
- The confidence to manage difficult or sensitive conversations
- Good organisational skills and the ability to manage competing priorities
Membership Services Advisor in Cirencester employer: CKB Recruitment Ltd
Join a leading independent specialist broker in Bristol, where you will enjoy the freedom to develop your own Professional Indemnity portfolio while benefiting from an uncapped commission structure and a supportive work culture. With a focus on professional growth, you will have access to excellent employee benefits including matched pension contributions, private medical insurance, and a salary-sacrifice electric vehicle scheme, all within a dynamic environment that values autonomy and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Services Advisor in Cirencester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CKB Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CKB Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Membership Services Advisor in Cirencester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CKB Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at CKB Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CKB Recruitment Ltd!
How to prepare for a job interview at CKB Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
