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- Tasks: Be the friendly voice for members, handling enquiries and providing support.
- Company: Join a rapidly expanding mutual society with a supportive team.
- Benefits: Enjoy private health cover, 25 days holiday, and a bonus scheme.
- Why this job: Make a difference by helping members while developing your customer service skills.
- Qualifications: Confident communicator with GCSEs in Maths and English or equivalent.
- Other info: Hybrid working options and opportunities to volunteer for charities.
The predicted salary is between 24500 - 25500 £ per year.
We are delighted to be working with this rapidly expanding mutual society. They are now looking for someone to join them in their Membership services team as a Member Services Consultant. They are interested in hearing from you if you have some form of people based customer service experience, which could have been gained in retail, hospitality or an office environment. The key is your ability to talk to their members via phone and email.
Ensure you read the information regarding this opportunity thoroughly before making an application.
Responsibilities- Act as point of contact for Members of the Society, potential Members of the Society and Financial Advisers with regard to general enquiries concerning the operation of the product, tracking of applications and the maintenance of personal and professional details within the Society’s systems.
- Provide administrative support to the Intermediary Sales Team.
- Supply an FCA compliant Information Only Service to direct prospective Members.
- Confident communicator, able to build rapport with customers over the phone.
- Able to handle difficult calls of a sensitive nature, as well as a high level of attention to detail.
- Minimum GCSE grade C in Maths and English or equivalent.
- Private Health Cover
- 25 days holiday + bank holidays to start
- Free eye care
- 10% of salary annual bonus
- 10% non-contributory pension
- Death in service (x4 of base salary)
- Employee Assistance programme
- Discounted membership investment opportunities
- Two additional fully paid leave days to go and work for a charity of your choice
- Hybrid working
- Onsite parking
- Team size: 8
- Location: Gloucestershire, near South Cerney lakes
- Office culture and development opportunities
- Hours: 8:45am to 5pm
- Salary: £24,500-£25,500 depending on experience
Membership Services Consultant in South Cerney employer: CKB RECRUITMENT LIMITED
Contact Detail:
CKB RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services Consultant in South Cerney
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations. When you chat with them, drop in some insights about their mission or recent achievements to show you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be talking to members a lot, try role-playing with a friend. Focus on being friendly and confident, and don’t forget to listen actively – it’s all about building that rapport!
✨Tip Number 3
Prepare for those tricky questions! Think about how you'd handle sensitive calls and have a few examples ready. This will show them you can keep your cool under pressure and provide excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need any help.
We think you need these skills to ace Membership Services Consultant in South Cerney
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, make sure to read the job description thoroughly. It’s packed with info about what they’re looking for, and it’ll help you tailor your application to show you’re the perfect fit!
Show Off Your Customer Service Skills: Since this role is all about interacting with members, highlight any customer service experience you have. Whether it’s from retail, hospitality, or an office, let us know how you’ve built rapport and handled tricky situations.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We want to see your personality shine through, but also ensure your message is easy to understand!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CKB RECRUITMENT LIMITED
✨Know Your Stuff
Before the interview, make sure you understand the role of a Membership Services Consultant. Familiarise yourself with the company’s products and services, as well as their values. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of communication with members, practice speaking clearly and confidently. You might want to role-play common customer service scenarios with a friend or family member. This will help you feel more at ease when handling sensitive calls during the interview.
✨Showcase Your Customer Service Experience
Think of specific examples from your past roles in retail, hospitality, or office environments where you provided excellent customer service. Be ready to discuss how you built rapport with customers and handled difficult situations. This will demonstrate your suitability for the role.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team culture, training opportunities, or how success is measured in the role. Asking insightful questions shows that you’re engaged and serious about the position.
