At a Glance
- Tasks: Coordinate service schedules, perform on-site diagnostics, and deliver training to teams globally.
- Company: Join a leading company in waste-management technology with a focus on innovation.
- Benefits: Competitive salary, overtime allowances, and continuous training on cutting-edge machinery.
- Other info: Exciting travel opportunities and a dynamic work environment await you.
- Why this job: Make a real difference in sustainability while developing your technical skills.
- Qualifications: Degree in engineering and hands-on experience with heavy-duty machinery required.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking a highly skilled Technical Support Engineer to serve as our technical authority on waste-management and recycling machinery. Operating within the Technical Team department, you will play a vital role in keeping client equipment operational. You will coordinate breakdowns with Customer Care, plan complex installations, deliver on-site technical interventions, and upskill both our internal Field Service Team and global dealer network.
Key Responsibilities
- Service Coordination: Assist the Customer Care team by organizing, troubleshooting, and prioritizing ongoing breakdown and service job schedules.
- On-Site Field Interventions: Travel to customer and dealer sites globally to perform advanced diagnostic, repair, and commissioning work.
- Installation Planning: Create detailed technical plans, schematics review, resource requirements, and timelines for new baler and compactor installations.
- Dealer & Team Development: Identify technical knowledge gaps to design and deliver targeted training initiatives for the Field Service Team and international dealers.
- System Diagnostics: Troubleshooting complex, integrated mechanical, hydraulic and electrical systems to resolve critical, high-pressure equipment failures.
- Feedback Loop: Document field failure modes and collaborate with the Product Solutions Manager to drive continuous product engineering improvements.
Required Skills & Qualifications
- Education: Degree, diploma, or certified apprenticeship in Mechanical, Electrical, or Mechatronics Engineering.
- Technical Expertise: Strong, hands-on experience diagnosing and repairing heavy-duty hydraulic systems (valves, pumps, cylinders) and electrical systems (PLCs, relays, wiring looms).
- Equipment Experience: Minimum 3 years working directly on industrial machinery, ideally including waste compactors, balers, or similar heavy processing equipment.
- Project Planning: Demonstrated success in planning complex, multi-day machinery installations.
- Mobility & Travel: Possession of a valid passport and driver’s license, with the flexibility to travel locally and internationally at short notice.
- Communication: Ability to clearly communicate technical concepts to both non-technical customer care agents and experienced third-party dealers.
Preferred Skills & Certifications
- Proven experience delivering structured training or instructional mentoring in a workshop or classroom setting.
- Recognized certifications in fluid power (hydraulics) or electrical safety regulations.
- Experience utilizing field service management software (CRM) for tracking jobs and logging service reports.
What We Offer
- Competitive base salary with overtime/travel premium allowances.
- Continuous training on next-generation machinery, control systems, and industry safety standards.
Technical Support Engineer (Product Soutions) in Dungannon employer: CK International
As a Technical Support Engineer at our company, you will join a dynamic and innovative team dedicated to advancing waste-management technology. We pride ourselves on fostering a collaborative work culture that prioritises employee development through continuous training and hands-on experience with cutting-edge machinery. With competitive salaries and opportunities for global travel, we offer a rewarding environment where your technical expertise can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer (Product Soutions) in Dungannon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Technical Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or recruiters, bring along examples of your work or case studies that highlight your technical expertise. This is your moment to shine and demonstrate how you can tackle complex machinery challenges.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to hydraulic systems and electrical diagnostics. We recommend practising with a friend or using mock interview platforms to build your confidence and articulate your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. So, go ahead and submit your application today!
We think you need these skills to ace Technical Support Engineer (Product Soutions) in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in mechanical, electrical, or mechatronics engineering. We want to see how your skills match up with the technical expertise we’re looking for, so don’t be shy about showcasing your hands-on experience with heavy-duty hydraulic and electrical systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit. We love seeing candidates who can communicate technical concepts clearly, so give us examples of how you've done this in the past.
Show Off Your Problem-Solving Skills:In your application, highlight specific instances where you’ve diagnosed and resolved complex equipment failures. We’re looking for someone who can think on their feet, so share those stories that demonstrate your troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at CK International
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hydraulic and electrical systems, especially those related to heavy-duty machinery. Be ready to discuss specific experiences you've had diagnosing and repairing these systems, as this will show your technical expertise.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex breakdowns you've resolved in the past. Think about how you coordinated with teams or customers during these situations, as demonstrating your ability to troubleshoot under pressure is key for this role.
✨Plan for Installation Scenarios
Since installation planning is a big part of the job, come prepared with a few examples of installations you've managed. Discuss how you created technical plans and timelines, and be ready to explain how you ensured everything went smoothly.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical audiences. This skill is crucial when training others or collaborating with customer care agents.
