At a Glance
- Tasks: Provide top-notch technical support and troubleshoot equipment issues for customers.
- Company: Join a supportive team in a leading heavy equipment engineering company.
- Benefits: Competitive salary, training opportunities, pension scheme, and holiday entitlement.
- Other info: Dynamic role with a mix of office work and exciting on-site visits.
- Why this job: Make a real difference by solving problems and helping customers succeed.
- Qualifications: 5+ years in heavy equipment engineering with strong electrical and hydraulic skills.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Technical Support Engineer (Product Solutions)
Reports To
- Product Solutions Manager
Job Brief
We are seeking a highly skilled Technical Support Engineer to serve as our technical authority on waste-management and recycling machinery. Operating within the Technical Team department, you will play a vital role in keeping client equipment operational. You will coordinate breakdowns with Customer Care, plan complex installations, deliver on-site technical interventions, and upskill both our internal Field Service Team and global dealer network.
Key Responsibilities
- Service Coordination : Assist the Customer Care team by organizing, troubleshooting, and prioritizing ongoing breakdown and service job schedules.
- On-Site Field Interventions : Travel to customer and dealer sites globally to perform advanced diagnostic, repair, and commissioning work.
- Installation Planning : Create detailed technical plans, schematics review, resource requirements, and timelines for new baler and compactor installations.
- Dealer & Team Development : Identify technical knowledge gaps to design and deliver targeted training initiatives for the Field Service Team and international dealers.
- System Diagnostics : Troubleshooting complex, integrated mechanical, hydraulic and electrical systems to resolve critical, high-pressure equipment failures.
- Feedback Loop : Document field failure modes and collaborate with the Product Solutions Manager to drive continuous product engineering improvements.
Required Skills & Qualifications
- Education : Degree, diploma, or certified apprenticeship in Mechanical, Electrical, or Mechatronics Engineering.
- Technical Expertise : Strong, hands-on experience diagnosing and repairing heavy-duty hydraulic systems (valves, pumps, cylinders) and electrical systems (PLCs, relays, wiring looms).
- Equipment Experience : Minimum 3 years working directly on industrial machinery, ideally including waste compactors, balers, or similar heavy processing equipment.
- Project Planning : Demonstrated success in planning complex, multi-day machinery installations.
- Mobility & Travel : Possession of a valid passport and drivers license, with the flexibility to travel locally and internationally at short notice.
- Communication : Ability to clearly communicate technical concepts to both non-technical customer care agents and experienced third-party dealers.
Preferred Skills & Certifications
- Proven experience delivering structured training or instructional mentoring in a workshop or classroom setting.
- Recognized certifications in fluid power (hydraulics) or electrical safety regulations.
- Experience utilizing field service management software (CRM) for tracking jobs and logging service reports.
What We Offer
- Competitive base salary with overtime/travel premium allowances.
- Continuous training on next-generation machinery, control systems, and industry safety standards.
Benefits:
Perks card pension social events parking on site
WHJS1_NI
Technical Support Engineer in Dungannon employer: CK International Ltd
Join a dynamic and supportive team as a Technical Support Engineer, where your expertise in electrical and hydraulic systems will be valued and nurtured. We offer competitive salaries, comprehensive training, and career development opportunities, all within a collaborative work culture that prioritises excellent customer service. With a blend of office-based and on-site responsibilities, you'll enjoy the unique advantage of hands-on problem-solving while making a meaningful impact in the field.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Dungannon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Support Engineer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Make sure you can confidently discuss electrical and hydraulic systems, as well as your problem-solving approach. We want you to shine when they ask about your hands-on experience!
✨Tip Number 3
Showcase your customer service skills during interviews. Remember, this role is all about providing excellent support, so share examples of how you've gone above and beyond for customers in the past. We love to hear about your commitment to service!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team, so make sure you get your name in the mix!
We think you need these skills to ace Technical Support Engineer in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with electrical and hydraulic systems. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about technical support and how your problem-solving mindset can help our team deliver excellent customer service.
Show Off Your Communication Skills:Since this role involves liaising with customers and internal teams, make sure your application reflects your strong communication skills. We love candidates who can convey complex information clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CK International Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of electrical and hydraulic systems. Be ready to discuss specific experiences where you've diagnosed and resolved issues. This will show that you have the hands-on experience they’re looking for.
✨Practice Problem-Solving
Prepare for potential technical scenarios or problems they might present during the interview. Think through how you would approach diagnosing and troubleshooting these issues, as this will demonstrate your problem-solving mindset.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this aspect of the job.
✨Be Ready to Discuss Your Experience
Have specific examples from your past roles ready to share, especially those that highlight your experience with heavy equipment engineering and customer service. This will help you stand out as a candidate who not only has the skills but also the right attitude.
