At a Glance
- Tasks: Be the go-to tech expert for waste-management machinery and keep clients' equipment running smoothly.
- Company: Join a leading company in waste management with a focus on innovation and sustainability.
- Benefits: Enjoy competitive pay, overtime perks, continuous training, and fun social events.
- Other info: Travel opportunities and a dynamic work environment with room for growth.
- Why this job: Make a real difference by solving complex problems and helping the environment.
- Qualifications: Degree or diploma in engineering and hands-on experience with heavy-duty machinery.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly skilled Technical Support Engineer to serve as our technical authority on waste-management and recycling machinery. Operating within the Technical Team department, you will play a vital role in keeping client equipment operational. You will coordinate breakdowns with Customer Care, plan complex installations, deliver on-site technical interventions, and upskill both our internal Field Service Team and global dealer network.
Key Responsibilities
- Service Coordination: Assist the Customer Care team by organizing, troubleshooting, and prioritizing ongoing breakdown and service job schedules.
- On-Site Field Interventions: Travel to customer and dealer sites globally to perform advanced diagnostic, repair, and commissioning work.
- Installation Planning: Create detailed technical plans, schematics review, resource requirements, and timelines for new baler and compactor installations.
- Dealer & Team Development: Identify technical knowledge gaps to design and deliver targeted training initiatives for the Field Service Team and international dealers.
- System Diagnostics: Troubleshooting complex, integrated mechanical, hydraulic and electrical systems to resolve critical, high-pressure equipment failures.
- Feedback Loop: Document field failure modes and collaborate with the Product Solutions Manager to drive continuous product engineering improvements.
Required Skills & Qualifications
- Education: Degree, diploma, or certified apprenticeship in Mechanical, Electrical, or Mechatronics Engineering.
- Technical Expertise: Strong, hands-on experience diagnosing and repairing heavy-duty hydraulic systems (valves, pumps, cylinders) and electrical systems (PLCs, relays, wiring looms).
- Equipment Experience: Minimum 3 years working directly on industrial machinery, ideally including waste compactors, balers, or similar heavy processing equipment.
- Project Planning: Demonstrated success in planning complex, multi-day machinery installations.
- Mobility & Travel: Possession of a valid passport and drivers license, with the flexibility to travel locally and internationally at short notice.
- Communication: Ability to clearly communicate technical concepts to both non-technical customer care agents and experienced third-party dealers.
Preferred Skills & Certifications
- Proven experience delivering structured training or instructional mentoring in a workshop or classroom setting.
- Recognized certifications in fluid power (hydraulics) or electrical safety regulations.
- Experience utilizing field service management software (CRM) for tracking jobs and logging service reports.
What We Offer
- Competitive base salary with overtime/travel premium allowances.
- Continuous training on next-generation machinery, control systems, and industry safety standards.
- Benefits: Perks card, pension, social events, parking on site.
Technical Support Engineer TLNT1_NI in Dungannon employer: CK International Ltd
As a Technical Support Engineer at our company, you will join a dynamic and innovative team dedicated to advancing waste-management technology. We pride ourselves on fostering a collaborative work culture that prioritises employee development through continuous training and hands-on experience with cutting-edge machinery. With competitive salaries, generous benefits, and opportunities for international travel, we offer a rewarding environment where your expertise can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer TLNT1_NI in Dungannon
✨Get Your Hands Dirty at Engineering Events
Join local engineering meetups or industry conferences related to mechanical engineering. Whether it's a workshop or a career fair, these events are goldmines for networking and getting a foot in the door. Plus, you can showcase your passion and enthusiasm directly to potential employers like CK International Ltd.
✨Connect with Professors & Peers
Tap into your university’s resources—professors often have connections in the industry. Don’t be shy to ask about potential openings or recommendations. Your classmates might also know of companies hiring. Often, it’s who you know that gets you in front of the right people!
✨Highlight Your Projects and Practical Experience
When you land those interviews, make sure to talk about your hands-on projects or internships. Whether it's a design project or hands-on experience with CAD software, specific examples will make you stand out. Companies like CK International Ltd love to hear about practical applications of your skills.
✨Apply Directly on Company Websites
Check out the careers page of CK International Ltd and apply directly through there. It shows initiative and interest in their specific values. Plus, you'll often find openings that aren't advertised on job boards, giving you a better chance to land that full-time gig!
We think you need these skills to ace Technical Support Engineer TLNT1_NI in Dungannon
Some tips for your application 🫡
Show Off Your Technical Expertise:In mechanical engineering, it’s vital to highlight your technical skills and projects. Make sure to include relevant software proficiency (like CAD tools) in your CV. If you've worked on specific engineering projects, detail your key contributions — we want to see how you’ve applied your skills in a practical setting!
Focus on Problem-Solving Examples:Employers in mechanical engineering love to see how you handle challenges. Use your cover letter to share specific instances where you’ve solved a complex problem or improved a design. This will show us you're not just knowledgeable but also capable of applying that knowledge effectively.
Highlight Relevant Certifications:Include any relevant certifications or training that can set you apart from the competition. Whether it's coursework from your degree, a recognised certification, or extra training in new technologies, we love to see candidates who continuously improve their skill set. This tells us you're serious about your career in engineering!
Tailor Your CV for the Role:Don’t forget to customise your CV for CK International Ltd and the Technical Support Engineer TLNT1_NI role specifically. Pull examples from your experience that align with the job description — it shows us you've done your research and are genuinely interested in becoming part of the team. We recommend applying through our website to ensure your application gets to the right people!
How to prepare for a job interview at CK International Ltd
✨Brush Up on Your CAD Skills
Since mechanical engineering often involves design processes, be ready to showcase your proficiency in CAD software like SolidWorks or AutoCAD. Bring along a digital portfolio or even some sketches that demonstrate your design capabilities — it’s a great way to show what you can bring to the table at CK International Ltd.
✨Prepare for Technical Questions
Expect technical questions that test your understanding of engineering principles and problem-solving skills. You might get hypothetical scenarios where you need to design a component or troubleshoot a mechanical system. Practising these types of questions will give you the confidence to tackle whatever comes your way!
✨Show Your Team Spirit
As a full-time mechanical engineer, collaboration is key! Be ready to share examples of past team projects or any experiences where you contributed to solving a complex problem with others. Demonstrating your ability to work in a team will resonate well with the interviewers at CK International Ltd.
✨Discuss Your Future Goals
Since this is a full-time position, your long-term vision is important. Be open about your career aspirations, whether it’s mastering a specific tool or leading projects. This shows that you're committed not just to learning but also to growing with CK International Ltd, making you a more appealing candidate.
