At a Glance
- Tasks: Provide technical support for waste-management machinery and coordinate service schedules.
- Company: Join a leading company in waste management with a focus on innovation.
- Benefits: Competitive salary, overtime pay, continuous training, and social events.
- Other info: Opportunity for global travel and career growth in a dynamic environment.
- Why this job: Make a real difference in sustainability while developing your technical skills.
- Qualifications: Degree or diploma in engineering and hands-on experience with heavy machinery.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking a highly skilled Technical Support Engineer to serve as our technical authority on waste-management and recycling machinery. Operating within the Technical Team department, you will play a vital role in keeping client equipment operational. You will coordinate breakdowns with Customer Care, plan complex installations, deliver on-site technical interventions, and upskill both our internal Field Service Team and global dealer network.
Key Responsibilities
- Service Coordination: Assist the Customer Care team by organizing, troubleshooting, and prioritizing ongoing breakdown and service job schedules.
- On-Site Field Interventions: Travel to customer and dealer sites globally to perform advanced diagnostic, repair, and commissioning work.
- Installation Planning: Create detailed technical plans, schematics review, resource requirements, and timelines for new baler and compactor installations.
- Dealer & Team Development: Identify technical knowledge gaps to design and deliver targeted training initiatives for the Field Service Team and international dealers.
- System Diagnostics: Troubleshooting complex, integrated mechanical, hydraulic and electrical systems to resolve critical, high-pressure equipment failures.
- Feedback Loop: Document field failure modes and collaborate with the Product Solutions Manager to drive continuous product engineering improvements.
Required Skills & Qualifications
- Education: Degree, diploma, or certified apprenticeship in Mechanical, Electrical, or Mechatronics Engineering.
- Technical Expertise: Strong, hands-on experience diagnosing and repairing heavy-duty hydraulic systems (valves, pumps, cylinders) and electrical systems (PLCs, relays, wiring looms).
- Equipment Experience: Minimum 3 years working directly on industrial machinery, ideally including waste compactors, balers, or similar heavy processing equipment.
- Project Planning: Demonstrated success in planning complex, multi-day machinery installations.
- Mobility & Travel: Possession of a valid passport and drivers license, with the flexibility to travel locally and internationally at short notice.
- Communication: Ability to clearly communicate technical concepts to both non-technical customer care agents and experienced third-party dealers.
Preferred Skills & Certifications
- Proven experience delivering structured training or instructional mentoring in a workshop or classroom setting.
- Recognized certifications in fluid power (hydraulics) or electrical safety regulations.
- Experience utilizing field service management software (CRM) for tracking jobs and logging service reports.
What We Offer
- Competitive base salary with overtime/travel premium allowances.
- Continuous training on next-generation machinery, control systems, and industry safety standards.
- Benefits: Perks card, pension, social events, parking on site.
Technical Support Engineer JBLE1_NI in Dungannon employer: CK International Ltd
As a Technical Support Engineer at our company, you will join a dynamic and innovative team dedicated to advancing waste-management technology. We pride ourselves on fostering a collaborative work culture that prioritises employee development through continuous training and hands-on experience with cutting-edge machinery. With competitive salaries, generous benefits, and opportunities for international travel, we offer a rewarding environment where your expertise can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer JBLE1_NI in Dungannon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Technical Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with hydraulic systems or electrical systems, make sure to highlight that in conversations. Bring along examples of your work or even case studies to demonstrate your expertise during interviews.
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of waste-management machinery and be ready to discuss troubleshooting scenarios. We want to see how you think on your feet, so practice articulating your thought process clearly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on the chance to land that dream job!
We think you need these skills to ace Technical Support Engineer JBLE1_NI in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with heavy-duty hydraulic and electrical systems. We want to see how your skills match up with the technical expertise we're looking for, so don’t be shy about showcasing relevant projects or roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technical support and how your background makes you the perfect fit for our team. Remember, we love seeing enthusiasm for waste-management and recycling machinery!
Show Off Your Communication Skills:Since you'll be working with both technical and non-technical folks, it's crucial to demonstrate your ability to communicate complex ideas clearly. In your application, give examples of how you've successfully explained technical concepts in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at CK International Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around hydraulic and electrical systems. Be ready to discuss your hands-on experience with heavy-duty machinery like balers and compactors, as this will show you're the right fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and repaired complex equipment failures in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your critical thinking abilities.
✨Demonstrate Your Communication Skills
Since you'll be working with both technical teams and non-technical staff, practice explaining complex concepts in simple terms. This will help you stand out as someone who can bridge the gap between different stakeholders.
✨Be Ready to Discuss Training Experience
If you've delivered training or mentoring before, come prepared with examples. Talk about how you identified knowledge gaps and designed training initiatives, as this aligns perfectly with the role's responsibilities.
